ACLED is a disaggregated data collection, analysis, and crisis mapping institution. The Account Manager will play a critical role supporting the Revenue team's efforts and the organization's broader financial sustainability, focused on post-sales relationship management with clients in both the private and public sector.
Responsibilities:
- Serve as the primary point of contact for a portfolio of private & public sector clients
- Cultivate strong, long-term relationships through proactive communication, problem-solving, and support
- Manage regular client engagement including check-ins, usage reviews, feedback collection, and solution-based updates
- Coordinate with internal teams (Data, Analysis, Data Science, Corporate Licensing, Operations Finance) to support client needs
- Document all client communications in CRM tools (e.g., Salesforce)
- Manage the renewal process for client subscriptions/data licenses
- Identify upsell opportunities and coordinate with the broader ACLED team
- Lead discussions on license scope, pricing, and contractual amendments
- Support client-side procurement processes including vendor registration and compliance requirements
- Monitor contract deliverables and terms to ensure compliance
Requirements:
- Minimum 5 years of experience in account management, client success, business development, or fundraising, preferably with public sector or intergovernmental/multilateral organizations
- Experience working with government, military, intelligence, and/or intergovernmental organizations, especially in data provision or conflict-related research
- Demonstrated ability to build and maintain long-term client relationships and manage large or complex accounts
- Experience with renewals, upselling, procurement, and contracting processes
- Familiarity with conflict data, political risk, or development/humanitarian data preferred
- Bachelor's degree in a relevant business or policy field, or equivalent professional experience
- Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office Suite
- Ability to work independently in a remote and multicultural environment
Position is fully remote, full-time employment. Start date as soon as possible.
HOW TO APPLY:
Submit a CV and cover letter detailing your qualifications, experience, and salary requirements via the application link. Applications reviewed on a rolling basis.
https://acleddata.bamboohr.com/careers/328