CRM Business Analyst
Permanent. Full Time. Hybrid working (minimum of 2 days per week in the office)
Location: This role can be based in any of our UK offices - Cardiff, Edinburgh, London, Warrington
Salary: £41,783 per year for Cardiff, Edinburgh, Warrington. £46,666 per year for London (including London allowance)
About us
Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.
We're committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don't have to be Christian to work here - we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we're open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.
About the role
Reporting in to the Supporter Data Manager, the CRM Business Analyst will drive continuous improvement of the CRM solution through business analysis and automated testing, working collaboratively with the Supporter Data Manager and CRM Technical Lead to optimise efficiency and functionality.
The post-holder will engage with stakeholders and deliver strategic insights into As-Is and To-Be process models, data structures, and interdependencies, translating findings into concise agile requirements that enhance operational effectiveness.
Some of the main responsibilities of the CRM Business Analyst include:
* Proactively identify opportunities to optimise CRM system and articulate proposed solutions to the Supporter Data Manager and wide business users.
* Implement best-practice Business Analysis processes, tools, and methodologies to strengthen capability and drive meaningful change.
* Act as a mentor empowering and upskilling team members, embedding best practice business analysis and fostering a culture of innovation and continuous learning.
* Critically evaluate risks through the requirements gathering process, collaborating with teams to develop effective solutions that ensure project success.
* Ensure the accurate translation of business requirements into actionable specifications, prioritising high-impact initiatives that enhance operational efficiency.
* Provide key input and support for the continuous improvement of the Agile development process (SCRUM) by actively engaging in all ceremonies.
* Identify opportunities for how Dynamics365 can enable and improve business processes, ensuring technology solutions align with strategic objectives.
* Ensure Jira tickets are regularly updated to reflect accurate project progress.
* Extract and analyse data from multiple sources, applying SQL and other analytical techniques to inform decision-making. Build, configure, and execute automated test scripts to optimise performance and mitigate risks.
* Analyse and develop reporting requirements, providing key insights that strengthen the organisation's business intelligence architecture.
About you
Who we are looking for:
Essential:
* Significant experience or professional qualification in Business Analysis.
* Demonstrable experience as a Business Analyst covering Agile requirements gathering and specification, data modelling and mapping, process re-engineering, and reporting.
* Developed communication skills, both verbal and written.
* Comfortable working with different stakeholder groups.
* Experience of applying industry standard process mapping techniques (e.g. BPMN, UML) to support process re-engineering.
* Experience of configuring and supporting the development of Dynamics365 CRM solutions.
* Experience of using automated testing tools such as EasyRepro.
* Creating end-user acceptance testing scripts, supporting the UAT process. Using SQL to extract data required to undertake analysis and investigation activities.
* Highly developed knowledge of Dynamics365 entity architecture.
* Applying different risk management techniques.
* Highly developed working knowledge of Jira.
* Excellent working knowledge of Microsoft Visio or other process mapping tools.
Desirable:
* Professional qualification in testing and experience of applying different test frameworks.
* Experience of Azure specific application development.
* Experience of writing technical documentation.
* Configuring and managing SharePoint sites.
For complete job description and to apply, visit:
https://jobs.christianaid.org.uk/jobs/vacancy/crm-business-analyst-5132/5150/description/
HOW TO APPLY:
Apply Now (https://jobs.christianaid.org.uk/jobs/vacancy/crm-business-analyst-5132/5150/description/action/apply/?pagestamp=258b37df-b4e8-4150-862b-b583243b8f9e)