Location: Dar es Salaam, Tanzania
The Information Technology Officer provides frontline technical support and operational IT services for FHI 360 staff and project offices in Tanzania. Serving as the primary point of contact for end-user support, the position is responsible for workstation deployment, software installation, user account provisioning, asset and inventory management, and troubleshooting of laptops, mobile devices, printers, network connectivity, and productivity applications. The IT Officer supports onboarding and offboarding processes for a rapidly growing workforce and ensures secure, reliable, and efficient technology operations. Working closely with the Systems Administrator and Manager, DTT, the position supports corporate IT infrastructure, implements IT policies and standards, and contributes to technology initiatives that enable digital health programs and organizational operations. Responsibilities include first-line technical support for desktops, laptops, printers, mobile devices, videoconferencing equipment, and productivity software; deploying and configuring devices; diagnosing and resolving hardware, software, network and connectivity issues; managing support tickets; provisioning and deprovisioning user accounts and access; maintaining IT asset inventory; providing Microsoft 365 support; and supporting endpoint security procedures. Requirements: Diploma in information technology, Computer Science, Information Systems, or related field; 2-4 years of IT support experience; certifications such as Microsoft 365 Fundamentals, Azure Fundamentals, CompTIA A+, CompTIA Network+, ITIL Foundation, or Google IT Support Professional Certificate preferred.
FHI 360 is an Equal Opportunity Employer. Closing Date: 23 September 2026. Only short listed candidates will be contacted
HOW TO APPLY:
Interested candidates may apply online by uploading their Application Letter, Curriculum Vitae (CV)/Resume, Photocopies of Certificates and Names and Addresses of three (3) referees.
https://fhi.wd1.myworkdayjobs.com/en-GB/FHI_360_External_Career_Portal/job/Dar-es-Salaam-Tanzania/Information-Technology-Officer--Dar-Es-Salaam_Requisition-2026201280/apply