Internal Job Title: Change Management Analyst
Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.
Work schedule: 2-10 PM or 3-11 PM Manila Time, overlapping to UK hours and adjusting to daylight savings
Employment type: Permanent
Location: Makati City, Metro Manila
Pay range: Php 37,000 to Php 50,000
We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable with this salary range to apply.
Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.
We are looking for a Change Management Analyst to join our ITSM team. This role will be an opportunity for you to ensure IT changes are reviewed, approved, and delivered to production efficiently, with high quality and minimal risk, while advancing process maturity.
Why Cambridge?
Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.
Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work® for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.
What can you get from Cambridge?
At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.
The organisation offers a wide range of benefits and opportunities including:
• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures
What will you do as a Change Management Analyst?
Reporting to the ITIL Process Manager (Change Management), your accountabilities will include:
• Ensure all IT changes are reviewed, approved, and implemented in line with Cambridge University Press & Assessment policies and standards
• Work with the Change Manager to apply standardized methods and procedures to minimize service disruption and ensure service quality
• Coordinate with Technology Support and Development teams to manage change reviews, approvals, and implementations
• Support and manage Change Advisory Boards (CABs), ensuring changes are well documented and compliant with policies
• Produce communications, advisories, and reports, and conduct post-implementation reviews and lessons learned for continuous improvement
Please review the attached job description for further details on the role.?
What makes you the ideal candidate for this role?
An ideal candidate has the following qualities:
• Demonstrates proficiency in ITSM Change Management processes with at least two years of relevant experience
• Exhibits strong understanding of ITIL v4 principles and their practical application, ideally supported by a certification
• Demonstrates capability in process documentation, workflow mapping, and reporting
• Communicates effectively with stakeholders across all organisational levels with strong analytical thinking, decision-making, and collaboration skills
• Displays experience in dashboard reporting and data visualization
• Shows ability to work with Agile, Waterfall, or other process methodologies
Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.
Only applications received through the system will be reviewed on a rolling basis. The vacancy may close once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.
Please ensure to upload correct and updated details and documents as these cannot be changed once submitted. Learn more about our hiring process by going through our Candidate Application Guide.
Apply Here- https://careers.cambridge.org/jobs/vacancy/itsm-change-management-analyst-manila/7347/description/