INFORMATION MANAGEMENT ASSISTANT, G5
Job Opening
Job Opening ID: 278689
Job Network : Information and Telecommunication Technology
Job Family : Information Management Systems and Technology
Category and Level : General Service and Related Categories, G-5
Duty Station : BANGKOK
Department/Office : Office for the Coordination of Humanitarian Affairs
Date Posted : Jun 8, 2026
Deadline : Jun 22, 2026
Org. Setting and Reporting
The United Nations Office for the Coordination of Humanitarian Affairs (OCHA). OCHA is part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies. OCHA also ensures there is a framework within which each actor can contribute to the overall response efforts. OCHA's mission is to mobilize and coordinate effective and principled humanitarian action in partnership with national and international actors in order to alleviate human suffering in disasters and emergencies; advocate the rights of people in need; promote preparedness and prevention and facilitate sustainable solutions. Managing information during emergencies is crucial, providing reliable data on affected populations and their urgent needs. Accurate information and data are critical for a rapid, effective, coordinated and principled humanitarian response. OCHA's digital products serve as central hubs for information management services to the entire humanitarian community. Its team monitors and collects information from more than 4,000 key sources, including humanitarian agencies at the international and local levels, governments, think-tanks and research institutions, and the media. Products include maps, graphics, situation reports, and humanitarian bulletins. This position is located in the Information Systems Section, in the Humanitarian Sector Division, Bangkok, Thailand. The incumbent reports to the Public Information Officer (Editor, P-3).
Responsibilities
Under the direct supervision of the Public Information Officer (Editor, P-3), and overall supervision of Chief, Information System Section, the incumbent is required to perform the following functions:
- Content Delivery and Crisis Coverage Ensure the timely delivery of quality content from information partners and promptly initiate coverage for sudden onset crises and disasters. Curate key content through dedicated delivery mechanisms, ensuring visibility and relevance.
- Content Management and Workflow Coordination Support the coordination of content management across different duty stations to ensure smooth collaboration and consistent workflows.
- Quality Control and Verification Conduct quality control and verification of content as needed, leveraging language skills for country, regional or thematic coverage. Monitor and report any technical problems following standard operating procedures. Escalate issues and provide recommendations for improving the content management process, particularly in response to technological advancements.
- Function / Expected Results: Client Service Address clients need by efficiently resolving cases, ranging from simple to moderately complex, using empathy and sound judgment under minimal supervision.
Competencies
Professionalism: Knowledge of content management standards and online information management guidelines. Demonstrates knowledge of independent research to identify and address key issues, developing effective information retrieval tools for specialized audiences. Proficient in applying controlled terminology to enhance metadata for online content while adhering to classification guidelines and document selection criteria. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.
Education
High school diploma or equivalent is required. A first-level university degree may be accepted in lieu of two years of required experience.
Job - Specific Qualification
A university degree or specialized qualifications in international affairs, social sciences, library sciences, information systems or related fields are desirable.
Work Experience
- A minimum of five (5) years of experience (or three years if graduated with a first-level university degree) in communication, information management, online editing, desktop publishing or journalism with entities operating in the humanitarian, human rights or development sector, is required.
- A minimum of 1 year of experience using web content management systems including the use of taxonomy and content classification is desirable.
- A minimum of 2 years of experience in information management directly related to humanitarian issues is desirable.
- Experience working remotely with teams across different locations is desirable.
- Experience in the United Nations Common System or in international organizations similar to those in the UN Common System is desirable.
For detailed job description and to apply, please visit the link below.
https://careers.un.org/jobSearchDescription/278689?language=en