The ICT Assistant will support the South Area Office operations by providing efficient ICT services and effective data management. Working under the supervision of the Support Manager, the position contributes to the successful implementation of NRC's activities in the South by ensuring compliance with NRC's ICT policies, protection mainstreaming standards, and donor requirements. The role requires coordinating multiple ICT support tasks, planning and reprioritising workload in response to operational needs across the South Area Office.
Responsibilities:
- Provide technical support to all NRC staff, help implement ICT standards and policies, and provide technology support and solutions to meet organisational needs.
- Help implement and manage the software applications and hardware infrastructure that support NRC operations.
- Adhere to NRC policies, guidance, procedures and the Global ICT Strategy; deliver timely, high-quality ICT hardware, software and services to the country programme.
- Ensure NRC systems comply with information security requirements and data privacy standards.
- Install, maintain, monitor and update operating systems, software upgrades, security patches and user applications.
- Provide routine support for resolving Windows issues and setting up Okta accounts and NRC applications.
- Maintain internet and network connectivity in NRC offices and centres.
- Maintain and track ICT assets; set up and troubleshoot printers; prepare and configure laptops for new employees.
- Ensure licensing compliance for all software on NRC computers and network equipment.
- Collaborate with Logistics on ICT asset management and support procurement by providing technical specifications.
- Escalate complex technical or infrastructure issues to the ICT Coordinator.
- Provide technical support to the M&E team on structured data collection, basic data cleaning and system access issues, in line with NRC data protection standards.
- Plan and organise a varied workload across multiple service priorities and coordinate with colleagues across locations.
Qualifications:
- Bachelor's degree in IT, Computer Science, CCE, or a relevant computer domain.
- Minimum 1-2 years of experience in Information Technology.
- Proficiency in both Arabic and English, written and spoken.
- Good cultural awareness and sensitivity.
- Proficiency in Microsoft Excel.
- Previous experience working in complex and volatile contexts.
Job schedule: Part time. Location: South (Tyre), Lebanon.
* Apply Before 25/10/2026, 06:55
HOW TO APPLY:
Apply online through the NRC careers portal before 25 October 2026.
https://ekum.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2019/job/21958