WaterAid is a global federation working towards a world where everyone, everywhere has clean water, decent toilets and good hygiene. The Data Operations Team sits within the Supporter Experience and Operations team in the Mass Engagement Department, enabling a high-quality supporter experience through best-in-class data operations. The team handles supplier data imports, Direct Debit processing and Gift Aid claims, helping WaterAid UK maximise its fundraising potential while ensuring compliance with financial and data regulations.
As Senior Data Operations Officer (18-month contract, 35 hours per week, UK hybrid with a minimum of 40% face-to-face time, London office; salary £41,325 per year), you will run accurate and efficient data imports and core income processes such as Direct Debit and Gift Aid claims, working closely with Performance, Strategy and Insight, Finance and Mass Engagement stakeholders.
Responsibilities:
- Process day-to-day data operations (data imports, Direct Debit submissions, Gift Aid claims to HMRC) within agreed SLAs.
- Identify improvements and quickly fix problems, particularly managing data rejects.
- Support system testing as a superuser of the CRM and Integration Hub as new functionality is released.
- Report to the Data Operations Manager and work closely with the other Senior Data Operations Officer.
- Identify opportunities to improve efficiency and accuracy through automation, process improvements or system enhancements.
- Build strong operational relationships with the Data Engineering, CRM and Finance teams and third-party agencies.
- Champion WaterAid's commitment to equity, inclusion and safeguarding.
Requirements:
- Excellent problem-solving and communication skills.
- High attention to detail and a methodical approach.
- Strong experience of relational database packages.
- Experience importing and managing large, complex data files.
- Knowledge of BACS, Direct Debit and Gift Aid HMRC regulations.
Desirable: working knowledge of Microsoft Dynamics 365; Direct Debit and Gift Aid processing experience; SQL; Azure DevOps; charity sector experience.
Benefits include 36 days' holiday, employer pension contribution up to 10%, flexible and hybrid working, season ticket loan, enhanced parental leave, paid sabbaticals and a paid volunteer day.
Closing date: Applications close 12:00 UK time on 19 October 2026. Interviews are expected to take place week commencing 3 November 2026.
HOW TO APPLY:
Click Apply to complete the pre-screening questions and upload your CV and cover letter.