ACLED (Armed Conflict Location & Event Data) is an independent, impartial conflict and protest monitoring organization providing real-time data and analysis on violent conflict and protest in all countries and territories across the world.
The Web Coordinator is responsible for the day-to-day operational management, technical maintenance, and ongoing improvement of ACLED's main website and associated web properties. This is a hands-on technical role: the Coordinator works directly in the CMS, troubleshoots issues, implements improvements, and ensures the site is reliable, performant, and well-organized. The Coordinator also sets SEO strategy, manages web analytics and reporting, triages incoming requests from across the organization, and coordinates ad hoc web-related project work. The role directly supervises one team member (the Digital Officer) and reports to the Head of the Department. The position is fully remote; the preferred candidate is based in CET to US Eastern Time zone.
Responsibilities:
- Website operations and technical maintenance: manage the Drupal-based website, troubleshoot and resolve technical issues, apply module updates and security patches, monitor performance, uptime and Core Web Vitals, manage version control, staging and deployment, and ensure WCAG accessibility and security compliance.
- SEO strategy and implementation: develop and maintain the SEO strategy, conduct site health audits and competitive analysis, and oversee technical SEO and keyword tracking.
- Analytics, reporting and stakeholder coordination: produce web performance reports, manage analytics platforms (Google Analytics, Looker), and act as the primary point of contact for web-related requests.
- Planning and project work: triage and prioritize feature requests and bug reports, and collaborate with Data Science, Development, Analysis and External Affairs teams.
- Team management: supervise the Digital Officer, contribute to recruitment and onboarding, and support colleagues in using the CMS.
Required: Bachelor's degree in a relevant field; minimum 3 years managing a content-driven website with hands-on technical work; strong Drupal CMS and PHP experience; HTML, CSS and web standards; SEO tools and strategy; web analytics platforms; knowledge of performance optimization, WCAG and security best practices; Git and deployment workflows; strong organizational skills; experience supervising at least one team member.
Preferred: JavaScript/React; third-party platform integrations (Salesforce, Mailchimp); ContentSquare/Hotjar; CI/CD and hosting infrastructure; CRM or marketing automation; experience in a mission-driven, research or data-focused organization.
Terms: Start as soon as possible. Full-time, remote. Salary band 55,000-60,000 USD/year.
HOW TO APPLY:
To apply, please submit a CV and cover letter detailing your qualifications, experience, and salary requirements. Applications will be reviewed on a rolling basis, and interested candidates are advised to apply early.