Salary: £39,425 - £40,463. Location: Kenya or the UK. Team: Digital Team. Line Manager: Digital Delivery Lead. Line Reports: Matrix (Technical) Systems and Salesforce Officer. Hours: 35 hours per week. Contract: Permanent. Grade: 3B. Safeguarding: Basic.
KEY ACCOUNTABILITIES AND RESPONSIBILITIES
Salesforce administration & system management: Act as the system owner and technical lead for Start Network's Salesforce platform, ensuring it supports the needs of a global, network-based organisation. Design and maintain Salesforce access and security controls, balancing strong data protection with practical access for teams working across regions and functions. Implement and uphold data governance and data quality standards within Salesforce, working closely with the Data Manager. Design and deliver scalable automation (flows, validation rules, custom objects). Design, manage and optimise integrations between Salesforce and other organisational systems (e.g. FormAssembly, reporting and automation tools). Own and maintain the Salesforce data model.
Microsoft 365 oversight: Provide oversight of Microsoft 365 administration, licensing and configuration; define and maintain access and security principles, working with operational teams and external providers; provide guidance on effective use of Teams, SharePoint and OneDrive.
System ownership & architecture: Own the organisation's digital systems landscape with Salesforce as the primary platform; ensure alignment and integration across systems (FormAssembly, Power BI, M365); define and maintain system architecture and data flows; evaluate and recommend new tools.
User support & capacity building: Provide escalation-level support and technical guidance for complex system issues; oversee resolution of complex technical issues; support capability building through guidance and training.
Reporting & dashboards: Lead the technical enablement of reporting across Salesforce and connected platforms; support programme, membership and assurance teams with data extraction and visualisation; support donor reporting requirements including IATI.
Project delivery & enhancements: Lead the design and delivery of Salesforce and system enhancements; liaise with external developers/consultants; ensure changes are documented.
Data governance & compliance: Uphold data protection standards including GDPR; support audits, risk assessments and internal reviews; define and uphold data governance frameworks.
SKILLS, KNOWLEDGE AND EXPERIENCE
Essential: Proven strong experience as a Salesforce Administrator or specialist, with responsibility for configuring and maintaining a complex Salesforce environment. Strong working knowledge of Salesforce platforms (Nonprofit Cloud, Sales Cloud, Service Cloud, Agentforce or equivalent automation/AI features). Demonstrated experience designing and implementing automation, custom configurations and integrations. Ability to translate organisational and programme needs into effective system and data solutions.
Desirable: Experience working in NGOs, membership organisations, or humanitarian contexts; familiarity with grant management or partner due diligence systems; experience with API integrations and third-party apps (FormAssembly, Mailchimp); project management experience (Agile, Scrum).
About Start Network: Start Network is made up of more than 90 non-governmental organisations across five continents, ranging from large international organisations to local and national NGOs. Our programmes allow members to deliver humanitarian action around the world. Our mission is to create a new era of humanitarian action that will save even more lives.
Closing date: 31-8-2026
HOW TO APPLY:
For more information and to apply, click the application link: https://startnetwork.current-vacancies.com/Jobs/Advert/4265530?cid=3271