Location: Nairobi or Kigali, Kenya, Rwanda
One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive across nine countries in Africa, providing farm supplies, credit, agronomic training, and agricultural services. The Product Operations Lead will own the way the Product team works, including discovering and driving efficiencies through AI adoption, administering the product toolkit, process design and adoption, and use of data.
Responsibilities:
Tooling & Infrastructure Administration (40%)
- Act as the primary administrator for the Product Department's software stack (Dragonboat, Figma, Matomo, Notion); manage configurations, user permissions, licenses, and vendor relationships.
- Drive smart adoption of AI tools/agents to improve Product's confidence in the value add of new features and to automate workflows.
- Build and maintain standardized approaches to roadmaps, workflows, and automations to ensure all Domain teams (Field, HQ, CorpTech) operate with consistent visibility.
- Serve as the first line of support for PMs facing technical blockers with internal tools.
Data Governance & SROI Tracking (30%)
- Work with PMs to refine product metrics to ensure they are strategically aligned, automated, and accurate.
- Audit analytics tools (e.g., Matomo) to ensure new features are launched with correct event tracking.
- Own comprehensive reporting, surfacing critical insights on Product impact and processes to track progress against targets.
Process Enablement & Logistics (30%)
- Assist the Dir. of Product with capturing and sharing Product team KPIs.
- Lead technical onboarding for new Product hires, ensuring training on templates, tool stack, and ways of working.
- Maintain the department's internal documentation library.
Qualifications:
- 4+ years of experience in operations roles.
- Service mindset, hyper-organized, able to influence without authority.
- Advanced proficiency in configuring PDLC tools (Dragonboat) and documentation platforms (Notion/Confluence).
- Advanced Excel/Google Sheets skills for SROI modeling; familiarity with web analytics (Matomo/GA).
- Understanding of software product lifecycle (Agile/Scrum basics).
Contract duration: 2 years. Benefits include health insurance, housing, and comprehensive benefits.
Closing date: 03 November 2026
HOW TO APPLY:
Apply via the One Acre Fund website. One Acre Fund uses a rolling hiring process; applications are reviewed continuously until a hire is made. This role is only open to citizens or permanent residents of Kenya, Rwanda, Burundi, Malawi, Zambia, Democratic Republic of Congo, Tanzania, Uganda, Ethiopia and Nigeria.
https://oneacrefund.org/vacancies/product-operations-lead-fixed-term