Organizational Context and Scope
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
Under the general supervision of the Director, Coordination Office for the Mediterranean and Chief of Mission in Italy and Malta, the coordination of the Senior Programme Associate (Migration) and the direct supervision of the Project Coordinator, the incumbent will be responsible for assisting in the implementation of the AVRR counselling and activities related to the project Training, Assistance and Territorial Support for the Efficiency of Assisted Voluntary Returns.
Responsibilities and Accountabilities
- Support in establishing close contacts with the local stakeholders dealing with migrants and migration management (municipalities, local entities, NGOs, diaspora groups, etc.) in order to support them in providing AVRR information/counselling to migrants and strengthen national AVRR referral mechanisms;
- Provide AVRR information sessions and tailor-made counselling to all Third Country Nationals (TCNs) potentially interested in returning to their CoOS;
- Submit AVRR applications through the online system of the Ministry of Interior to the Prefectures competent for the migrants’ place of residence, and keep in good order all the documents related to each potential returnee, securing the appropriate caseload filing;
- Disseminate the AVRR information material in close coordination with the Project Coordinator;
- Support migrants in filling in the AVRR application and forward the complete files to the IOM AVRR Team, securing if necessary, the issuance of travel documents by the consulates;
- Maintain close coordination with Police Headquarters (Questure), Immigration Offices and Prefectures to facilitate the assessment and authorization process of migrants eligible for AVRR assistance.
- Assist in organizing transportation of medical and non-medical cases, including taking necessary contacts with the local medical facility and personnel to obtain the necessary medical documentation as requested by the IOM AVRR Doctor;
- Collect and compile information relevant for statistical reporting and migrant profiling, and contribute to the identification, development and dissemination of success stories and testimonies related to AVRR beneficiaries and project activities.
- Perform other tasks related to the execution of the project, as assigned by the supervisor.
Required Qualifications and Experience
EDUCATION
- University degree in International Relations, Law, Social, Political or Economic Sciences, Social Work, Migration or Development Studies, Psychology, or a related field from an accredited academic institution with two years of relevant professional experience; or
- High School diploma, with four years of relevant professional experience.
EXPERIENCE
- At least two years of working experience in the migration sector;
- Experience providing direct assistance to migrant populations, also in vulnerable situations;
- Proven working experience in dealing with the Italian institutions at central and local level, civic society, and diaspora groups;
- Experience working in a multicultural team;
- Previous working experience in AVRR counselling is considered an asset.
SKILLS
- Excellent organizational and communication skills;
- Personal commitment, efficiency and drive for results;
- Ability to multi-task, prioritize and work independently;
- Ability to work under pressure;
- Demonstrated proficiency with Microsoft Office applications, including Word, Excel, Access and PowerPoint as well as Outlook is required.
Languages
IOM’s official languages are English, French, and Spanish.
REQUIRED
For this position, fluency in Italian and English is required (oral and written).
DESIRABLE
Another foreign language is considered an asset.
Competencies
The incumbent is expected to demonstrate the following values and competencies:
VALUES - All IOM staff members must abide by and demonstrate these five values:
Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
CORE COMPETENCIES - Behavioural indicators – Level 1
Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.