Operations Officer - Raqqa, Syria (national staff only)
Location: Raqqa, Syria
Deadline: 9 June 2026
Required: This position is open to national applicants only.
Organisation Background
Founded in 2011, the International NGO Safety Organization (INSO) is an international NGO that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations, and training. INSO provides daily support to more than 1,500 NGOs operating in 24 of the world's most insecure countries. INSO is registered in the Netherlands, with its headquarters located in The Hague, a city renowned for its international focus on peace and justice.
INSO Syria
The Syria program supports more than 290 NGOs to deliver vitally needed aid and assistance to an estimated 13.1 million people in need across the country. First launched as an emergency response operation in 2014, INSO Syria has grown to become a program covering all Syrian governorates, with a Country Office in Damascus. The Syria conflict is unique and complex: you will find that every day is different and there is always more to learn.
Job Summary
Acting as the primary assistant to the Operations Manager (OM), you will support in carrying out INSO operations in Raqqa and Aleppo, including but not limited to finance, logistics, procurement, admin tasks, and functions. The position will be part of the Operations team and will require frequent travel to Aleppo
Main Responsibilities
Logistics & Procurement
* Assist the supervisor in procurement activities, in collaboration with Operations and Program teams
* Ensure the procurement process is as per the SOPs, with proper documentation supporting all the purchases
* Assist with the identification of suitable vendors, the collection of price quotes, the documentation of the procurement process, and the management of electronic and paper procurement files
* Coordinate all logistical arrangements for project-related events, workshops, seminars, and other training activities
* Help manage and administer office resources, including office space, assets, including laptops, and other related office systems and equipment.
* Ensure all assets are tagged and keep a record of the movement of assets.
Administration
* Manage travel arrangements, including staff air tickets, transport, and accommodation for business purposes
* Support the organization of team events (meetings, workshops, etc.).
* Maintains a central filing system for required documents and forms.
* Support the development and systematic management of internal policies and their implementation across INSO operations
* Organize and process purchase requests, quotations, purchase orders, and goods received notes, and submit to finance for payment.
* Help conduct compliance checks, donor due diligence, and other regulatory responsibilities.
* Fulfill other administrative functions as required
* Organize flight bookings for all staff and goods, and ensure all staff and goods have proper documentation before traveling
* Process petty cash transactions. Issue cash advances as authorized. Set up and manage a record system for the sums advanced.
* Collect the supporting documents to close all outstanding advances before the month-end.
* Process mobile-phone transactions (and/or coordinate payments with Hawalas when they are in place and not centralized at the main country office). Collect and file confirmations of receipt from the final beneficiaries.
Knowledge, Skills, and Experience
Essential:
* 5+ years of relevant work experience, preferably with INGOs.
* Proficient English and local language skills, both written and verbal.
* Proficient in Microsoft Office tools.
* A Degree in Business Administration, Supply Chain, HR, Logistics, or a relevant field.
* Attention to detail and ability to multitask
* No travel restrictions
Nice to Have:
* Other language skills, both written and verbal.
* Open-mindedness and self-confidence.
* Acceptance and understanding of humanitarian principles.
* Strong ethics, with the ability to manage confidential data.
* High degree of autonomy.
Core Competencies
* Integrity - Maintains confidentiality, acts ethically, and demonstrates strong awareness of conflict-of-interest prevention.
* Professionalism - Demonstrates self-motivation, humility, reliability, and respectful conduct in daily work.
* Collaboration - Builds positive interpersonal relationships and contributes actively to a supportive team environment.
* Organisation - Plans and prioritises work effectively to manage tasks, deadlines, and responsibilities efficiently.
* Adaptability - Remains flexible, proactive, and solution-oriented in changing and demanding environments.
* Communication - Communicates clearly and works effectively with diverse stakeholders in multicultural settings.
Terms & Conditions
12-month fixed-term contract,1.75 working days annual leave per month. This position is based in Raqqa, with frequent travel to Aleppo. Candidates must be willing and able to travel without restrictions.
INSO's Safeguarding Policy
INSO is fully committed to safe recruitment, selection and vetting of all potential new staff, trustees and volunteers. We ensure rigorous compliance with our Code of Conduct and Safeguarding Policy throughout the recruitment process. INSO is a member of the Misconduct Disclosure Scheme, and the selected candidate will be required to undergo the relevant misconduct disclosure checks as part of the final hiring steps.
How to Apply
Please submit completed applications to jobs@syr.ngosafety.org, and reference "Operations Officer - Raqqa" in the subject line. Applications should be in English and include:
* An updated CV (maximum 3 pages).
* A one-page cover letter detailing why you are interested in working for INSO and how your qualifications align specifically with the competencies required for the role.
Please do not send any additional information. Only shortlisted candidates will be contacted after the closing date.