This role contributes to the development, customization, and maintenance of HOPE International's Salesforce instance and connected platforms, ensuring data integrity, user accessibility, and system efficiency. The CRM Systems Developer designs and implements technical solutions that address business needs, works regularly with cross-functional teams, and serves as a technical lead on projects that support HOPE's mission and the quality of its fundraising-related operations.
Location: Lancaster, PA preferred, remote considered. Level: Professional. Salary range: $60,000-$67,000. Type: Full-time. Department: Information Technology. Reports to: CRM Systems Manager.
Responsibilities:
- Promote and contribute to the fulfillment of HOPE International's mission and vision.
- Design, develop, and maintain solutions on HOPE's Salesforce instance and connected platforms, using nonprofit-specific objects, automations, Lightning components, and declarative development.
- Configure and maintain integrations between Salesforce and other solutions to ensure reliable, accurate data movement across the organization.
- Ensure security and data privacy by incorporating secure coding practices and helping ensure solutions align with organizational and industry standards.
- Participate in Agile and DevOps practices, including version control, sandbox management, release management, and the team's work management process.
- Translate business needs into solutions by gathering and reviewing requirements, collaborating with requestors, and promoting user adoption through training and documentation.
- Serve as technical lead for interdepartmental projects such as end-of-year receipting initiatives and software implementations.
- Create and maintain technical documentation and knowledge base articles for end users.
Qualifications:
- Personal confession of Christian faith and commitment to the mission and vision of HOPE International.
- Bachelor's degree required, with a bachelor's degree in information or computer science, engineering, finance, or business management preferred.
- Salesforce Certified Platform Administrator required; Salesforce Certified Platform Developer preferred.
- Experience with Apex, Lightning Web Components, system integrations (REST/SOAP), and third-party APIs.
- Strong team communication and organizational skills.
- Initiative in analyzing, researching, and implementing system improvements.
- Creativity, flexibility, and the ability to solve issues gracefully under pressure.
- Ability to communicate technical solutions, strategies, and value to non-technical audiences.
- Demonstrated desire to help people experiencing material poverty find hope and dignity through discipleship and access to financial tools.
- Experience in non-profit or technology sectors preferred.
Application deadline: November 15, 2026
HOW TO APPLY:
Click 'Apply now' and submit your resume and cover letter through HOPE International's applicant tracking system (iCIMS). Hard-copy materials are not accepted.
https://jobs-hopeinternational.icims.com/jobs/1799/crm-systems-developer/job?mode=view&mobile=false&width=670&height=500&bga=true&needsRedirect=false&jan1offset=-300&jun1offset=-240