Location: Santo Domingo, Dominican Republic
The Digital Transformation and Technology (DTT) Officer provides advanced technical support and serves as a senior technical resource within a country or field office. The role provides first- and second-line support for complex issues involving end-user devices, software, servers, network connectivity, remote access, and enterprise technology systems, and works closely with the DTT Manager and regional or global technology teams to coordinate support, system upgrades, projects, and reliable and secure technology services.
Key responsibilities:
- Provide first- and second-line technical support for complex incidents involving hardware, software, applications, network connectivity, enterprise systems, and infrastructure.
- Serve as a technical escalation point for DTT Associates and Assistants; coordinate resolution of critical incidents affecting country or field office operations.
- Support installation, configuration, maintenance, upgrades and patching of servers, network devices, and end-user computing environments; ensure routine backups are completed.
- Monitor system performance, reliability and availability; identify recurring incidents and recommend preventive solutions.
- Support security incident response, endpoint protection and risk mitigation; apply IT policies, security standards and change control requirements.
- Work with vendors, service providers and regional/global technology teams; support procurement and installation of IT equipment.
- Provide technical guidance, coaching and training to less experienced DTT staff (individual contributor role; may act as informal technical lead).
Qualifications:
- Bachelor's degree (or international equivalent) in Information Technology, Computer Science, Computer Engineering or a related field.
- Typically 2–4 years of related experience in end-user technical support, systems administration, network support, infrastructure support, or incident management.
- Proficiency with Microsoft 365, Windows 11, Exchange Online, Active Directory, Microsoft Entra ID, Azure, Intune and Microsoft Defender for Endpoint; working knowledge of Windows Server, ADFS, WSUS, Cisco Meraki, TCP/IP, DNS, DHCP, PABX, VoIP, Teams and Zoom.
- Fluent English (read, write, speak); strong communication skills.
Travel: less than 20%. Expected salary range: DOP 800,000 - 1,000,000 annual basic salary.
Closing date: 2026-11-14
HOW TO APPLY:
Apply online through the FHI 360 Career Portal (Workday) using the application link. Requisition ID: 2026201573.
https://fhi.wd1.myworkdayjobs.com/en-GB/FHI_360_External_Career_Portal/job/Santo-Domingo-Dominican-Republic/DTT-Officer_Requisition-2026201573/apply