Support Services Manager
DRC Uganda is looking for a Support Services Manager based in Arua. The post-holder reports to the Area Manager and works closely with the Base Manager and Program Managers, providing coordinated, strategic leadership for all support functions in the field offices so that they run smoothly and meet programme needs, in line with the DRC Operations Handbook.
Main responsibilities:
- Planning and strategy: ensure annual planning for support services is completed and targets met; ensure project planning includes support service requirements and realistic budgets; act as focal point for field-based risk assessment, compliance and internal audit.
- HR support: ensure monthly reports and quarterly tasks (staff induction, Code of Conduct training, leave planning) are completed; ensure annual HR tasks such as Performance & Development Reviews are done; oversee recruitment, contract renewals, timesheets and leave tracking.
- Administration support: focal point for landlord engagement, sub-leases and contract renewals for field office premises; oversee routine tasks such as supplies, utilities and rental agreements.
- Logistics and procurement: ensure procurement procedures are followed, act as focal point for tenders, oversee fleet, assets, warehouse and IT sub-departments and their KPIs.
- Finance: primary budget holder for support service lines; budget monitoring and forecasting; ensure monthly finance tasks (payroll, cashbooks, cash forecasts) comply with the Operations Handbook.
Requirements: minimum 5 years of relevant experience in support services management (HR, financial management, budgeting and grants compliance, supply chain, procurement, logistics) in a humanitarian or development organisation; Bachelor's degree in finance, procurement and supply chain, HR, business administration, economics, development studies or a related field; experience in humanitarian, refugee or emergency settings; strong people management, leadership and communication skills; proficiency in Microsoft Office, particularly Excel; excellent written and spoken English. A Master's degree is desirable.
Contract: 12 months, national contract, Band M F2, starting January 2027, with duty station in Arua.
Closing date for applications: 28th October 2026
HOW TO APPLY:
All applicants must upload a cover letter and an updated CV (no longer than four pages) in English via the online application portal. Applications sent by email will not be considered. Closing date for applications: 28 October 2026.
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