The International Potato Center (CIP) is seeking a proactive and service-oriented IT & Information Management Assistant to support the implementation of project information management systems and provide first-level IT support for the Malawi office.
About the Initiative: CIP is implementing a four-year project on Market-led Transformation of the Root and Tuber Crops Subsector in Malawi (RTC MARKET) program, 2023 - 2027. The goal is to sustainably increase the contribution of the RTC subsector to the national economy, food and nutrition security, incomes, and employment creation through commercialization of the subsector, by increasing private sector participation in the RTC value chains. The project plans to reach at least 60,000 value chain actors with market-led interventions over four years, working across districts including Nsanje, Mulanje, Blantyre, Lilongwe, Zomba, Mangochi, Salima, Dedza, Ntcheu, Mzimba, Mchinji, Dowa, Ntchisi, Kasungu, Nkhota-kota and Nkhata-Bay for OFSP, potato and cassava.
About the role: The position will ensure that project data, digital tools, and local IT infrastructure operate efficiently while providing timely technical assistance to staff, and will support project reporting through database management, data visualization, and graphic design for communication products. Based in Malawi, it reports administratively to the Project Manager and Crop Management Specialist and technically to the Regional IT Officer based in Nairobi, ensuring alignment with CIP's global IT standards, policies, and cybersecurity requirements.
Key responsibilities:
Information Management: Support maintenance of the RTC-Market project information management system and related databases, ensuring data accuracy, integrity and accessibility; support development and improvement of digital data collection tools and workflows for project monitoring and reporting; support data entry, validation, analysis and generation of reports for project and donor reporting; assist in preparing technical reports, presentations, dashboards and communication materials; design graphic materials, infographics and visual products for project communication and knowledge sharing.
IT Support: Provide first-level technical support for hardware, software, printers, mobile devices, audiovisual equipment and standard business applications; install, configure and maintain desktops, laptops, peripherals and approved software following CIP IT standards; monitor local network connectivity and perform routine maintenance of networking equipment; ensure devices receive software updates, patches, antivirus protection and security configurations; escalate complex issues to the Regional IT Officer; maintain an updated inventory of local IT assets and assist with equipment procurement, deployment, replacement and disposal; support regional IT initiatives and system upgrades; promote good cybersecurity practices and compliance with CIP information security policies.
Requirements: Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Information Systems or a related field; minimum 1 year of relevant professional experience in IT support, database administration or information management; experience managing project databases and information management systems; experience developing digital data collection tools (ODK, KoboToolbox, SurveyCTO, Microsoft Forms or similar desirable); experience in data analysis, report generation and dashboard preparation; experience providing first-level IT support in a corporate environment; experience with Microsoft 365 and Windows operating systems; graphic design skills (Canva, Adobe Creative Suite or similar) desirable; experience supporting local area networks, printers and office IT equipment; excellent written and spoken English.
What is offered: Fixed term contract with possibility of renewal, competitive compensation commensurate with experience, an excellent working environment, and an equal and diverse workplace.
Closing date: 08/28/2026
HOW TO APPLY:
Apply online through the CIP/CGIAR Zoho Recruit careers portal at https://cgiar.zohorecruit.com/jobs/CIP-Jobs/268451000032643027/IT-Information-Management-Assistant-N-MAL-26-06- Closing date: 08/28/2026.