Introduction
Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.
IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.
IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration
Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.
Organizational Context and Scope
Under the general supervision of the Director, Coordination Office for the Mediterranean and Chief of Mission in Italy and Malta, the coordination of the Head of the Migration Management Unit (MMU) and the direct supervision of the Project Coordinator, the incumbent will be responsible for assisting in the implementation of the AVRR counselling and activities related to RI.VOL.A.RE in RE.TE.
Successful candidates will be deployed to the following Italian Regions: Lombardy, Piedmont, Liguria, Campania, Lazio, Sicily, Calabria, Emilia-Romagna, Friuli Venezia Giulia, Apulia, Veneto.
Please indicate in your COVER LETTER attached to your application, which DUTY STATION(S) YOU ARE AVAILABLE FOR.
Responsibilities
- Assist in maintaining contacts with local stakeholders involved in migration management, including municipalities, local entities, NGOs, reception centres and diaspora groups, with a view to facilitating the dissemination of information on Assisted Voluntary Return and Reintegration (AVRR);
- Support the organization and delivery of information sessions and awareness-raising activities on AVRR for local stakeholders, migrant associations, NGOs and reception facilities;
- Provide information on AVRR and conduct tailored counselling sessions for Third Country Nationals (TCNs) interested in returning voluntarily to their countries of origin, referring complex cases to the relevant AVRR team;
- Disseminate AVRR information materials and promote the use of the AVRR toll-free number in coordination with the Project Coordinator;
- Assist beneficiaries in completing AVRR application forms and ensure that complete case files are transmitted to the IOM AVRR team;
- Ensure proper filing and maintenance of documentation related to AVRR beneficiaries in accordance with established procedures;
- Undertake duty travel as required;
- Perform such other duties as may be assigned.
Qualifications
Required Qualifications and Experience
Education
- High school diploma with three years of relevant experience; or
- University degree in Social Work, Cultural Mediation, Social Sciences, Psychology, International Relations, Political Science, Law, Education or other related disciplines from an accredited academic institution with at least one year of relevant professional experience.
Experience
- Experience in providing social assistance, counselling, community outreach, case management or support to migrants, refugees or vulnerable individuals.
- Experience working with NGOs, social services, reception centres, municipalities or migrant communities is an advantage.
- Previous experience as a social worker, cultural mediator, community outreach worker or in similar roles is desirable.
- Previous working experience in AVRR counselling is considered an asset.
Skills
- Excellent organizational and communication skills;
- Personal commitment, efficiency and drive for results;
- Ability to multi-task, prioritize and work independently;
- Ability to work under pressure;
- Demonstrated proficiency with Microsoft Office applications, including Word, Excel, Access and PowerPoint as well as Outlook is required.
- Driving licence is required.
Languages
All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).
- For this position, fluency in Italian and English is required (oral and written).
- Knowledge of additional languages is considered an asset.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.
Values - all IOM staff members must abide by and demonstrate these five values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators Level 1
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
To apply, please click here: https://fa-evlj-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/22702