AGENT TECHNIQUE - FULL-TIME
ABOUT THE ORGANIZATION
Amref Health Africa, founded in 1957, is the largest international health development organisation based in Africa. Its headquarters are in Nairobi, Kenya. Amref implements programmes in 35 African countries, reaching over 40 million people, thanks to a strong operational presence in Africa and advocacy and fundraising offices in Europe and North America.
Guided by its vision of sustainable health change in Africa, Amref's mission is to catalyse community-based and people-centred health systems, and to address the social determinants of health. Amref believes that sustainable health system transformation is driven by communities themselves and works to strengthen health systems while empowering communities to demand and access quality and affordable healthcare.
Amref Health Africa is firmly established in Burkina Faso, where it works closely with government institutions, local organisations and communities to strengthen primary healthcare systems, expand access to quality services and develop the skills of community health workers. The programme in Burkina Faso contributes to Amref's broader commitment to improving health outcomes, while creating sustainable livelihood opportunities, particularly for young people and women.
ABOUT THE PROGRAMME
Africa's population is growing rapidly and young people represent an increasing share of the working-age population. Yet job creation is not keeping pace, depriving millions of people – particularly young women – of access to stable and dignified livelihoods, due to obstacles such as limited education levels, social norms and unpaid care responsibilities.
At the same time, the health sector in Africa is expanding rapidly and offers a tremendous opportunity to create sustainable life prospects. This programme aims to transform community health work into valued and viable career pathways for young people, particularly women. Initially deployed in Kenya, Ethiopia, Tanzania and Malawi, the programme aims to professionalise community health workers, create decent jobs and strengthen systems, thereby contributing to improving living conditions for young people and the health of communities.
JOB DESCRIPTION
The technical agent provides concrete technical and operational support to the deployment, implementation and day-to-day management of programme activities in Burkina Faso, with emphasis on community health workers, health entrepreneurship and hybrid digital learning systems.
Reporting to the senior programme manager, this position contributes to strengthening community health systems by facilitating training, coordinating its implementation and supporting ecosystem actors at national, regional, district and community levels. This includes collaboration with the Ministry of Health and Public Hygiene, regional health directorates, district health teams, training bodies and community health structures, to improve employability and livelihood prospects for young people and women.
This position supports platform administration, training programme integration, learner onboarding and field-based digital training activities, in close collaboration with programme teams and other community health worker trainers to ensure effective deployment, accessibility and appropriateness of digital learning tools to community health worker training needs. This position contributes to ensuring smooth training delivery, monitoring learner progress and certification processes in the field, thereby supporting broader workforce integration objectives.
This position requires strong technical skills, relationship-building aptitude, practical problem-solving mindset and the ability to remain highly organised in dynamic environments. The technical training officer must also demonstrate initiative and be able to view problems as opportunities to improve learner experience, development process and training programme implementation.
KEY RESPONSIBILITIES
1. Project Management and Programme Implementation
* Drive structured implementation of programme activities at regional, district and community levels, in accordance with approved work plans.
* Coordinate implementation between Regional Health Directorates (DRS), district health teams and local actors.
* Maintain an updated risk register identifying operational, technical and allowance-related risks, and report systemic issues to the programme manager.
2. Training Deployment and Capacity Building
* Support national, regional and district assessments to identify priority training, employment and entrepreneurship needs for community health workers within the health ecosystem, thereby guiding programme planning and resource allocation.
* Deploy and digitise approved training programmes, ensuring user-friendliness and alignment with community health and primary healthcare priorities.
* Facilitate trainer-of-trainers and digital literacy sessions at district and municipal levels.
* Support targeted capacity-building efforts to improve recruitment and retention of women and young people as community health workers.
* Provide concrete technical and operational support during training deployment.
3. Programme Digitalisation and Platform Administration
* Administer user accounts, registrations and access controls on the learning management system (LMS) in assigned counties.
* Support digitalisation, adaptation and continuous improvement of training programmes.
* Collaborate with content designers and programme teams to test modules, assessments and multimedia features before deployment to learners.
* Resolve technical issues encountered by learners and trainers and report problems at vendor level where appropriate.
* Support updating and maintenance of course materials in accordance with approved revisions.
4. Monitoring and Coordination of Community Health Worker Allowance Payments
* Maintain accurate records of community health workers eligible for allowances, based on their training participation and activity status.
* Ensure coordination with regional health management teams and financial focal points to track allowance payment processes and timelines.
* Monitor the status of allowance payments at district level and reconcile payment data with lists of eligible community health workers.
* Identify delays, inconsistencies or documentation gaps affecting allowance processing and ensure proactive follow-up at district level.
* Report blockages or systemic risks related to payments to the senior programme manager for discussion with higher management bodies.
* Maintain structured documentation of allowance monitoring processes to promote transparency, audit preparedness and trust among community health workers.
5. Partner/Stakeholder Coordination and Engagement
* Establish and maintain effective working relationships with community health workers (CHWs), the Ministry of Health and Public Hygiene and Regional Health Directorates (DRS) to align programme implementation with national and regional priorities.
* Work closely with district health teams (district health level) to coordinate training, supervision and engagement of CHWs.
* Support collaboration with municipal authorities, community leaders and local structures to strengthen programme uptake and participation.
* Liaise with local actors supporting CHW remuneration processes and staff integration.
* Work closely with monitoring, evaluation and learning (MEL) teams and programme teams to ensure alignment of training requirements, employment tracking and reporting.
* Facilitate organisation of structured stakeholder meetings and coordination forums at district level.
6. Personnel and Performance
* Support implementation of entrepreneurship activities for community health workers and community actors.
* Monitor participant engagement, achievement and learner outcomes.
* Collect user feedback to improve platform and content, and report delays or anomalies affecting learner progress or achievement.
* Support coordination of certification documentation and validation processes.
* Promote a culture of accountability, responsiveness and problem-solving within the project or working group.
7. Learner Tracking, Employment Tracking and Reporting
* Track enrolments, course participation, certification achievement and learner success in assigned counties.
* Monitor employment and integration outcomes for community health workers, including allowance activation and retention trends.
* Maintain accurate digital learning data, compliant with monitoring, evaluation and learning frameworks and donor requirements.
* Provide structured progress reports and dashboards to the senior programme manager.
* Ensure that training delivered is practical, motivating and aligned with community health priorities.
8. Continuous Improvement and Innovation
* Identify recurring operational or adoption challenges at national, regional, district and community levels and propose concrete improvements based on field experience.
* Participate in testing and improvement of digital learning tools and curricula.
* Bring expertise to strengthen youth programmes and employment integration pathways.
KEY PERFORMANCE INDICATORS (SUCCESS MEASURES) – Establishing an appropriate platform and creating lasting impact
1. Discipline in Project Achievement and Implementation
* Training activities at district and municipal levels are delivered in accordance with approved work plans and timelines.
* Implementation monitoring tools are [text cuts off at 3000 characters]
For complete job description and to apply, visit:
https://jobs.smartrecruiters.com/AmrefHealthAfrica4/744000131498659-agent-technique