As an ICT Support Officer, you will be responsible for providing a high-quality IT service and pro-actively supporting all Freedom from Torture staff, volunteers, and contractors. You will ensure a seamless and stable staff and clients experience across all our locations, liaising with third party providers for continuity of service and support the ICT Team in the delivery of projects.
The ideal candidate will have experience of User onboarding /off boarding and system access for staff, as well as of Office 365 security set-up and cloud management. You will also be able to work independently and as part of a team, as well as having strong communication skills; in order to liaise with people internally and externally.
About you
Experience in Providing 1st and 2nd line ICT support over a number of channels including face to face, phone, email, text, chat, and video.
Excellent verbal and written communication skills.
Strong organisational skills and shows enthusiasm to all duties.
Ability to manage issues and questions via the help desk system , updating clients in a timely manner and following tickets through to resolution.
Experience in troubleshooting hardware including Office 365 Apps, desktops, laptops, IP Phones, and network equipment.
High level of personal organisation with the ability to plan and prioritise own work.
What you'll get in return
In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution (minimum 1% employee contribution).
For complete job description and to apply, visit:
https://freedomfromtorture.peoplehr.net/Pages/JobBoard/Opening.aspx?v=5a8c45e4-c354-44d9-b92a-b3bad99e14d1
HOW TO APPLY:
Please note a CV and a cover letter addressing the job description and person specification of the role are mandatory to be considered for the position. To view the Job Description and Person Specification, please click here (https://freedomfromtorture.peoplehr.net/Handlers/RichTextEditorImageDownload.ashx?file=/SnVuZSUyMDIwMjYlMjBJQ1QlMjBTdXBwb3J0JTIwT2ZmaWNlciUyMEpELnBkZg==) . Apply for this job