Concern Worldwide (NI) is looking to recruit a Pop-up Shop Lead to join the Retail team in Derry on a part time, 12-month fixed term contract.
About us:
We are an international humanitarian organisation that strives for a world free from poverty, fear and oppression. We deliver life-saving and life-changing interventions to the world's poorest and most vulnerable people. From rapid emergency response to innovative development programming, we go to the hardest to reach places to make sure that no-one is left behind. With almost 4,500 staff of more than 50 nationalities, Concern operates in 24 of the world's poorest countries, helping people to achieve major and long-lasting improvements in their lives.
Retail Development in Northern Ireland
Concern Worldwide operates a growing retail network of seven shops across Northern Ireland, each playing an important role in supporting our work to end extreme poverty. Our portfolio currently includes two specialist bookshops located in Derry and Holywood, alongside five established charity shops in Ballycastle, Newcastle and across Belfast on the Lisburn Road, Antrim Road and Ormeau Road.
While relatively small in scale, our retail operation is ambitious, dynamic and entering an exciting period of development. Over recent years we have strengthened performance, modernised operations and built resilient shop teams supported by dedicated volunteers and staff.
With further shop openings planned and new retail models being explored, including pop up and diversified formats, this is a pivotal moment for retail growth in Northern Ireland. We are expanding not simply in size but in ambition, testing innovative approaches to charity retail while strengthening our presence within local communities.
Joining Concern Retail at this stage offers the opportunity to be part of a developing network where new ideas are welcomed, leadership is visible and individuals can directly shape the future direction of our retail programme.
About the role:
To manage all aspects of the Derry Castle Street Pop Up Shop, including leading and supporting volunteers, maximising income generation and ensuring an excellent customer and donor experience.
As this is a newly established pop-up shop, the post holder will play a key role in setting up, developing and embedding the shop within the local community during its first year of operation. This includes building volunteer capacity, developing donation streams, establishing effective shop systems and contributing to the evaluation of the pop-up model to inform future retail development.
The post holder will act as an ambassador for Concern Worldwide, ensuring the shop becomes a welcoming, sustainable and successful community retail space that supports Concern's mission and raises awareness of its work and campaigns.
This is an exciting time to join the retail team as we establish and grow this new community-focused pop-up shop.
About You:
ESSENTIAL
Experience
* Experience working in a retail or customer facing environment.
* Experience supporting the setup, development or growth of a retail, community or social enterprise initiative.
* Experience organising priorities and working effectively within a fast-paced operational environment.
* Experience supervising or coordinating people within a retail, hospitality, charity or customer-focused environment.
* Experience supporting the day to day running of a shop, store or customer focused operation.
* Experience contributing to sales performance, income generation or achievement of target.
* Demonstrated ability to take initiative and work independently within a busy operational environment.
Applications are welcomed from candidates with experience in retail, hospitality, community projects, social enterprise or other customer focused environments who can demonstrate transferable skills and motivation to succeed in charity retail.
Knowledge and Skills
* Strong interpersonal and communication skills with the ability to engage confidently with colleagues, volunteers, donors and customers.
* Organised and proactive approach with the ability to manage competing priorities.
* Commercial awareness and an understanding of how good retail practice drives income.
* Ability to work in a practical, hands on retail environment while contributing ideas to grow and develop the shop.
* Basic numeracy and literacy skills suitable for retail administration, cash handling and reporting.
* Confidence using IT systems including email and Microsoft Office applications. Training will be provided where required.
* Awareness of social media or willingness to use digital channels to support shop promotion and volunteer engagement.
* Ability to build positive relationships and engage effectively with local communities and stakeholders.
Working Pattern
* Flexible approach to working hours, including weekends and Bank Holidays.
DESIRABLE
Where a high volume of applications is received, preference may be given to candidates who can demonstrate:
* Experience managing or supervising within charity retail or commercial retail.
* Experience opening, developing or growing a retail or community initiative.
* Experience recruiting, managing or supporting volunteers.
For complete job description and to apply, visit:
https://jobs.concern.net/jobsuk/vacancy/pop-up-shop-lead-2546-northern-ireland/2564/description/
HOW TO APPLY:
To apply for this post, please complete the application by 29th May 2026.
To give yourself the best chance of being shortlisted, please explain under each question how your experience, skills, or achievements demonstrate your suitability. Use clear and specific examples to support your statements.
Concern will shortlist only those candidates who clearly demonstrate that they meet all essential criteria. If a high number of applicants meet the minimum requirements, we will assess and score candidates against the desirable criteria to determine who will be invited to interview. It is therefore important that your application provides detailed evidence of how you meet the role requirements.
Candidates must be legally entitled to work in the UK at the time of application.
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