Professional Experience:
I have worked across UX design, research, and communication roles in agencies, NGOs, and think tanks, with experience spanning the United States, The Netherlands, Costa Rica, and South Africa. My experience combines research, workshop facilitation, and project management, often in contexts involving both corporate, and social and environmental backgrounds. Currently, I'm working in the publication of my Graduation Thesis alongside Citizen Voice.
From 2022 to 2025, I worked remotely as a UX Lead at Slingshot Effect, a small web-design agency based in the United States. I designed and developed digital services and websites for clients across e-commerce, healthcare, event management, and logistics. I led end-to-end UX and service design processes, from early user research and proof-of-concept exploration to high-fidelity prototyping and iterative cycles, working closely with clients to translate user insights and business needs into digital solutions.
In 2024, I contributed as a User Research and Design Volunteer to Habits for a Better World, a global initiative bringing together over 300 researchers, designers, and filmmakers. Working within the Human Suffering research track, I conducted qualitative research and synthesis to explore how collective habits contribute to global degradation and how they may be shifted to support ethical awareness and behavioral change.
In 2023, I completed a UX Internship at Lumico in Stellenbosch, South Africa, where I conducted user research, developed high-fidelity prototypes, and facilitated collaborative design sessions within a cross-functional and multicultural team. Working in a new cultural context strengthened my understanding of how social dynamics, history, and power structures influence design practice.
Before transitioning fully into UX, I worked from 2020 to 2022 at Publicis Global Delivery in Costa Rica as a Senior Account Manager and Head of Diversity & Inclusion for Latin America. I managed complex, multi-channel service delivery for major corporate clients in TV and radio, overseeing timelines, budgets, and client relationships. I hired, trained, and mentored 12 junior employees and developed onboarding materials. As Head of the Diversity & Inclusion Committee, I designed and implemented organizational initiatives that increased participation by 300% and organized regional educational activities.
In 2020, I also worked as a Communications Specialist with The Democracy Lab in Costa Rica, supporting the think tank focused on increasing citizen participation. I contributed to internal and external communication strategies, social media content, website redesign, and branding initiatives to improve clarity, accessibility, and engagement.
From 2015 to 2019, I volunteered with TECHO in Costa Rica, participating in long-term projects within informal settlements. My work included leading fundraising initiatives, contributing to large-scale construction projects, and supporting weekly educational activities with children in the regions. This experience continues to shape my work in justice-oriented design.