SG Multiply Operations Specialist
Role Description
Application deadline: November 20, 2026
Through the SG Multiply partner process, HOPE International equips church networks and organizations to implement and scale savings group programs. Using a design and training process, SG Multiply consultants walk alongside partners to develop savings group programs and structure within their organizational contexts. The SG Multiply Operations Specialist serves the global SG Multiply network of strategic, missionally aligned partners by providing reliable operational coordination, reporting, and follow-through for the Associate Director of SG Partnerships and regional teams. S/he will be responsible for coordinating data reporting and validation within established systems and dashboards, supporting continuous improvement of the model, ensuring proper documentation and timely submission so that grant-partners receive needed funds, and supporting with or leading key strategic projects in the areas of LME, program design, and innovation.
* Location: Lancaster, PA; Durham, NC; or Kigali, Rwanda. Remote considered,
* Level: Senior Professional
* Salary range: US base*: $58,000-$65,000
* Type: Full-time
* Department: Savings Group Programs
* Reports to: Associate Director of Savings Group Partnerships
Responsibilities
* Promote and contribute to the fulfillment of HOPE International’s mission and vision.
* SG Multiply General
* Model servant-leadership with HOPE co-workers and partner ministry stakeholders
* Participate in the broader SG department and HOPE network meetings, as well as SG Multiply team meetings and other team activities
* Collaborate with other SG Multiply team members to better equip the team to serve SG Multiply Partners
* Help onboard and train SG Multiply team on updated or new tools and processes
* Learn the Restore SG curriculum and best practices for adult learning to occasionally provide in-person or virtual support to regional teams for partner trainings and and/or other engagements
* As needed, contribute to departmental projects and strategic initiatives
* Data and Reporting
* Continuous improvement of operations data and reporting for SG Multiply team
* Manage current quarterly reporting database in Excel and liaise with SG Performance Analysis team to support the SG Multiply dashboard in Power BI
* Support with analysis and creation of reports for strategic requests or HOPE network reporting requirements
* Help develop tools to measure SG Multiply team goals and objectives to support partners
* Listening, Monitoring and Evaluation/Program Design
* Liaise with the Mission and Strategy LM&E team and SG LM&E team to design, execute and evaluate network initiatives
* Conduct partner listening such as partner survey administration and analysis
* Collaborate with LM&E leadership and SG LM&E team to improve existing or develop new LM&E systems to effectively serve our partner network
* Collaborate with SG Multiply partners on assessments or evaluations as opportunities arise
* Provide technical support to partners who are administering surveys as needed (survey software, assist with data analysis, reviewing reports)
* Support with program design updates (ex. learning agenda, addressing research questions)
* SG Multiply Partner Community of Practice (CoP)
* Coordinate and supports the regional “COP Champions”
* Ensure SG Multiply team globally and each regional team sets COP goals and provides support to regional teams to reach goals
* Liaise with CoP platform provider and consultants
* Ensure organization and continuous improvement of online community practice, manage content and monitor for relevance, timeliness, and community guidelines
* Provide quarterly engagement reports for online platform and track progress
* Global and Regional Partner Conferences
* Serve as primary project manager and conference coordinator for global partner conference; managing budget, committees, and execution of event with support of team for global partner conference
* Support regional partner gatherings (in person or virtual) to promote lateral learning
* Provide templates, tools, and resources for regional partner events
* Ensure quality and adherence to HOPE standards for all events (virtual and in-person)
Qualifications
* Personal confession of Christian faith and commitment to the mission and vision of
HOPE International.
* Minimum of a Bachelor's degree in a relevant field (i.e. international development, economics, or business management); advanced degree preferred.
* Demonstrated 5+ years of experience working in savings groups, holistic community development, or program management/operations.
* Experience and demonstrated ability to lead in a network-support matrix position
* Cross-functional project management and action tracking experience
* Analytical/ 'data-minded' with demonstrated experience using excel-based data management and validation to help teams fulfill their goals
* Detail-oriented, self-starter on projects
* Experience working on Listening, Monitoring, & Evaluation projects
* Requires willingness and ability to travel internationally at least 3x/year
* Proficient in using MS Office Suite: Word. Excel, Powerpoint, Outlook
* Excellent written and verbal communication skills
* International cross-cultural experience
* Fluent in spoken and written English (skill in another additional language such as French, Spanish, or Swahili is a plus)
Special application instructions
* Note on salary: HOPE International determines starting salary ranges based on internal equity and the external market. Because we take a market-based approach to pay, this salary range is specific to US-based employment. Hires made in other countries will have a salary range based on local market factors and this range will be disclosed during the interview process.
Additional information
Download Job Description (https://www.hopeinternational.org/documents/job-desc/SGM_Operations_Specialist_JD.pdf)
Apply now (https://jobs-hopeinternational.icims.com/jobs/1842/sg-multiply-operations-specialist/job?mode=view&mobile=false&width=670&height=500&bga=true&needsRedirect=false&jan1offset=-300&jun1offset=-240)
Application deadline: November 20, 2026
Application deadline: November 20, 2026
Application link: https://www.hopeinternational.org/take-action/opportunity/sg-multiply-operations-specialist