The CRM Systems Manager oversees the development, support, and ongoing innovation of HOPE International's Customer Relationship Management system (currently Salesforce NPSP) and related applications. The manager directly supervises the CRM systems team and partners with the advancement, finance, and technology teams to improve constituent experiences and fundraising outcomes.
Location: Lancaster, PA preferred; US remote considered. Level: Senior Professional. Salary range: $65,000 - $80,000. Type: Full-time. Department: Information Technology. Reports to: Associate Director of IT Services and CRM Systems.
Responsibilities:
- CRM team management: directly supervise the CRM team, prioritize development requests using agile processes, oversee CRM helpdesk support, advise departmental leaders on CRM budgets, and manage relationships with vendors, consultants, and partners.
- CRM system development and management: oversee the development and performance of Salesforce and related financial, marketing, and event platforms while meeting security and data privacy requirements; govern a portfolio of CRM initiatives; consult with departments to improve business processes; work with cyber security officers and internal audit on data integrity and governance; advise on acquiring and implementing new CRM software; maintain an active Salesforce certification.
- Strategy development and implementation: lead CRM strategy, governance, and roadmap development with Advancement, Finance, and Technology leaders; align work plans with strategic goals; advise on long-term CRM architecture, integration strategy, and technology modernization.
- Leadership: set clear expectations, manage priorities, and guide the team; steward team resources; mentor and coach direct reports.
Qualifications:
- Personal confession of Christian faith and commitment to HOPE International's mission and vision.
- Bachelor's degree in information or computer science, finance, business management, or a related field.
- 3-5 years of Salesforce administration experience.
- 2+ years of team leadership or project management experience; experience managing others and building teams preferred.
- Strong cross-team communication and organizational skills, and experience with Scrum and Agile processes.
- Experience in non-profit or financial technology services strongly preferred.
- PMP, Six Sigma, Agile, ITIL, or related certifications preferred.
- Strong analytical and technical problem-solving skills, and the ability to lead and motivate others.
Application deadline: November 04, 2026
HOW TO APPLY:
Apply online through the HOPE International careers portal (iCIMS). Application deadline: November 04, 2026.
https://jobs-hopeinternational.icims.com/jobs/1805/crm-systems-manager/job?mode=view&mobile=false&width=670&height=500&bga=true&needsRedirect=false&jan1offset=-300&jun1offset=-240