Job ID: 318143

Programme Development and Quality Coordinator

Concern Worldwide

Location: Beni, Democratic Republic of Congo

Apply by: 28 Oct 2026

Relevant Sectors

Administration, Management, Finance/Accounting, Procurement

Infrastructure, Technology, Engineering, Science

Job Description
About Concern
Established in 1968, Concern is a non-profit, non-governmental humanitarian organisation, dedicated to the reduction of suffering and the ultimate elimination of extreme poverty in the world’s poorest countries.

Concern’s vision, our mission and our work are all defined by one goal – ending extreme poverty, whatever it takes. Concern strives for a world free from poverty, fear and oppression.

Our culture is values driven and we believe that our people are central to all that we do and are key to delivering on our goal of Reaching the Furthest Behind First. We are committed to ensuring a workplace where everybody feels valued and are enabled to succeed in their work and contribute to delivering on our mission.

Overview and Purpose
The Programme Development and Quality Co-ordinator (PDQC) provides strategic leadership on country strategy, programme development, quality, MEL, accountability, learning, communication & advocacy, partnerships and localisation. He or she ensures that programmes are relevant, needs- and evidence-based, technically sound, compliant with Concern’s standards and aligned with the National Strategic Plan. The PDQC sets the strategic direction for funding positioning and development, whilst the Grants Manager oversees the operational processes of grant management, proposal development, reporting, partnerships, communication and visibility. The PDQC reports to the Programme Director and provides line management oversight of the MEL and accountability functions, as well as of the Grants Manager. The Communications and Advocacy Officer and the Partnerships Manager are supervised by the Grants Manager.

Line manager: Director of Programmes
Terms and conditions: Fixed-term contract (12 months), full-time, unsupervised, office-based role with frequent travel to the field
Salary: GB6 €46,822 - 52,024

GB4-6 Unaccompanied International Staff T&Cs

Responsibilities
1. Country Strategy and Strategic Programme Development
• Support the Programme Director in developing, reviewing and monitoring the National Strategic Plan, ensuring alignment with Concern’s organisational priorities and country team ownership.
• Analyse context, needs, vulnerabilities, sectoral trends and humanitarian developments to inform programme priorities and strategic decisions.
• Contribute to defining priorities for funding, positioning, growth and portfolio diversification.
• Provide strategic and conceptual leadership for new programmes and proposals, including theories of change, intervention logic, technical approaches and cross-cutting priorities.
• Ensure HCUEP, equality, protection, conflict sensitivity, disaster risk management and other Concern principles are integrated across programmes.
• Guide the Grants Manager in translating country priorities into funding opportunities, proposals and donor engagement.

2. Programme Quality and Technical Support
• Define and oversee the country programme quality framework and its application throughout the programme cycle.
• Ensure technical and methodological coherence across programmes, working with programme managers, area coordinators, technical advisers and HQ teams.
• Promote relevant humanitarian standards, Concern policies and programme cycle management systems.
• Identify technical support needs, coordinate quality reviews and ensure follow-up of recommendations from evaluations, audits, technical visits and learning exercises.
• Ensure adequate resources for programme quality, MEAL, accountability and cross-cutting priorities are included in programme designs and budgets.

3. MEL, Accountability and Learning
• Provide strategic leadership of the country MEL function, including the MEL strategy, results frameworks, indicators, data systems and dashboards.
• Ensure programme data is reliable, protected, analysed and used for decision-making, programme adaptation and demonstration of results.
• Oversee evaluations, studies, surveys, research and learning reviews, ensuring findings are disseminated and used.
• Promote learning, adaptive management and knowledge-sharing across programme sites, country, regional and technical teams.
• Oversee accountability to communities, including feedback and complaints mechanisms, community participation and closing the feedback loop.
• Ensure evidence, results and lessons learned inform proposals, donor reports and communications.

4. Leadership, Coordination and Staff Management
• Line manage and support the professional development of MEL and accountability managers and the Grants Manager.
• Ensure clear roles and effective coordination between PDQC, MEL, accountability, partnerships, grants and communications functions.
• Work closely with the Programme Director, Area Coordinators, Programme Managers, support functions and Dublin teams.
• Represent Concern in relevant strategic and technical forums.
• Ensure compliance with Concern’s policies, procedures, quality standards and commitments.

5. Other Responsibilities
• Play an active role in emergency preparedness and response and adapt programming to evolving country needs.
• Promote and comply with Concern policies and procedures, including safeguarding, Code of Conduct, equality, finance, logistics, HR and security.
• Undertake other related duties reasonably assigned by the Programme Director.

Role Holder Requirements
Essential
• At least five years’ relevant field and/or headquarters experience in the humanitarian or international development sector.
• Fluency in written and spoken English and French.
• Relevant university degree in political science, economics, agriculture, development studies or a related field.
• Proven experience in developing proposals for international NGOs and working with institutional donors.
• Strong experience across all stages of Programme Cycle Management, including assessments, programme design, logical frameworks, implementation, monitoring and learning.
• Experience in programme quality, results-based management and the integration of cross-cutting approaches.
• Proven experience working with national/local partners and rural communities.
• Knowledge and practical understanding of equality, particularly gender and disability inclusion, protection and participatory approaches.
• Demonstrated experience in staff management, capacity strengthening and team development.
• Ability to work independently, take initiative, prioritise effectively and deliver high-quality work under pressure and tight deadlines.
• Strong analytical, organisational and problem-solving skills.
• Excellent interpersonal, communication, presentation, networking and influencing skills.
• Strong intercultural sensitivity, adaptability and ability to work effectively in diverse teams and contexts.
• Commitment to Concern’s mission, values and approaches, including participation, accountability, protection and capacity strengthening.
• Good IT skills.
• Willingness and ability to travel regularly to programme areas, including rural and remote locations, for up to 50% of working time.

Key Competencies
• Self-management and personal effectiveness
• Planning and decision-making
• Leadership and people management
• Creativity, innovation and adaptability
• Communication and teamwork
• Influence, advocacy and networking
• Results orientation and problem-solving
• Ability to lead and adapt to change

Values and Behaviours
The successful candidate will demonstrate humanity, humility and a sense of humour, combined with flexibility, pragmatism and openness. They will bring a collaborative spirit, compassion and commitment to working respectfully with colleagues, partners and communities.
Concern encourages applications from all eligible candidates regardless of gender, ethnic or national origin, disability, political views, religious beliefs, sexual orientation or socio-economic background. Concern opposes all forms of discrimination and unequal power relations and is committed to promoting equality.

Applications for this role will close on October 28th.

Important Information

Concern has an organisational Code of Conduct supported by three Associated Policies: The Programme Participant Protection Policy, the Child Safeguarding Policy, and the Anti-Trafficking in Persons Policy accessible here. These have been designed to ensure the highest level of protection for everyone the organization engages through its work.

The policies set out the behaviours and responsibilities that Concern staff, and all its representatives (including consultants, contractors, sub-contractors, suppliers, partners, visitors, ambassadors and Board members) are expected to uphold. They also articulate Concern’s commitment to safeguarding and protecting adults and children from harm in all aspects of our work. We will therefore do everything possible to ensure that only those who are suitable to work or volunteer with adults and children are recruited by us for such roles. Consequently, working or volunteering with Concern may be subject to a range of vetting checks, including criminal background checking.?

In this context, all staff and representatives of Concern have a responsibility to uphold the highest standards in their work, in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies.

Your Personal Data:
During this job application, you will provide Concern with your personal data. Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation.?

For additional information please consult our web site or contact the Human Resource Division in our Head Office.?

You have certain rights under data protection legislation. For more information on how to exercise those rights please visit www.concern.net/about/privacy

Apply Link: https://jobs.concern.net/jobs/1159?lang=en-gb&previousLocale=en-GB
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