Human Concern International (HCI) has delivered emergency relief and aid to families in over 40 countries for more than 40 years. As Donor Care Officer, you will deliver responsive, professional, relationship-focused service to HCI donors and supporters, with a primary focus on donor care, stewardship and retention. The role also uses strong Excel and data-management skills to maintain accurate donor records and support donor-care reporting, and helps communicate the impact of donor support.
Position details: reports to the Senior Donor Care Manager; Ottawa/GTA hybrid, remote from any other location; 1 position; full time, 37.5 hours per week; salary CAD 55,000-60,000 annually.
Key responsibilities:
- Donor engagement and stewardship: be a primary contact for donor inquiries by phone and email; acknowledge donations and pledges promptly; handle donor concerns and complaints professionally and escalate where needed; support retention, re-engagement and stewardship.
- Donation processing and records: receive, process and record donations, pledges and related transactions in the donor database; keep donor records accurate (contact details, mailing preferences, addresses); flag data-quality issues such as duplicates; handle donor information confidentially.
- Reporting and analysis support: use Excel and database reports to review and summarize donor, donation, pledge and follow-up information; prepare donor-care reports; identify trends in donor care, pledges, payment follow-up and retention; support campaign tracking.
- Campaign and impact communication: assist with donor-facing campaign updates, acknowledgments and impact communications; gather and verify information from internal teams.
- Collaboration and administration: coordinate with internal teams on donor requests, service tickets and data updates; prioritize urgent tasks; maintain organized records; support social media engagement related to donor service.
Qualifications: Bachelor's degree preferred; 2+ years in fundraising, customer service or a call center, preferably in a non-profit; at least one year using social media platforms for donor management; strong verbal and written communication and a pleasant telephone manner; experience creating donor impact reports and donor communications strongly preferred; sound administrative and record-keeping skills; competent Microsoft Excel (sorting, filtering, formulas, pivot tables) and MS Office; fundraising database skills; attention to detail; ability to work independently; commitment to HCI's values; fluency in English, with Arabic or French an asset.
Offer: competitive salary with potential annual incentives, benefits package (medical, wellness), RRSP contributions, paid time off, and professional development. Some travel, evening and weekend work will be required.
HOW TO APPLY:
Apply online via the HCI BambooHR careers page. Deadline: ongoing until the position is filled. Only candidates selected for an interview will be contacted.
https://hci.bamboohr.com/careers/73