Christian Aid Ireland is seeking a Supporter Care Administrator for its Belfast office on a one-year fixed-term contract (maternity cover), 35 hours per week, with a full-time salary of £26,149. Reporting to the Supporter Care Lead, within the Fundraising & Supporter Engagement (FASE) Team, the post holder will deliver the Supporter Care function for the Belfast office and manage all aspects of voluntary income, including processing, banking, data entry and acknowledgement, while providing administrative support for fundraising campaigns and appeals and excellent donor care.
Main responsibilities:
- Be the first point of contact for supporters phoning and emailing, resolving donation-related queries, feedback and complaints, and recording all interactions appropriately.
- Communicate with supporters on the impact of their donations, including the benefits of regular giving and Gift Aid / tax-efficient giving.
- Meet and greet visitors to the Belfast office.
- Process offline and online donations in line with Supporter Care procedures, and input or import donor and donation data while maintaining high data quality.
- Produce supporter acknowledgement letters for all donations.
- Ensure all activity complies with Christian Aid Ireland financial policies.
- Carry out regular database maintenance and data cleaning.
- Provide administrative support to the wider team ahead of events and campaigns.
- Support the team in calling volunteers, churches and individual supporters to build and nurture relationships and increase engagement with campaigns.
Essential requirements:
- Proven experience in a customer services or supporter care role.
- Excellent computer, administrative and organisational skills.
- Experience of income processing, banking and cash handling.
- Competency in Microsoft Office and a CRM system.
- Excellent, accurate data entry skills.
- Confidence with inbound and outbound telephone calling.
- Excellent communication and interpersonal skills.
- Ability to work with a wide range of people and to manage and prioritise multiple tasks under pressure.
- Able to attend meetings at regional and national levels, including occasional overnight stays.
Desirable: experience with Microsoft Dynamics; experience in an international development charity; knowledge of the charity sector across Ireland; commitment to issues affecting the developing world and to the aims of Christian Aid Ireland.
Christian Aid is an inclusive employer with a Christian ethos and welcomes applications from people of all faiths and none. Interviews are scheduled for 17 November 2026.
* Closing date:8 November 2026
HOW TO APPLY:
Apply online via the Christian Aid jobs portal using the Apply Now button. Applicants must have full and current eligibility to work in the UK, as Christian Aid Ireland is not a visa sponsoring body. Successful candidates will require an AccessNI check and a Counter Terrorism Sanction check.
https://jobs.christianaid.org.uk/jobs/vacancy/supporter-care-administrator-5182-belfast/5200/description/action/apply/