Location: Sana'a, Yemen
The CFM Team Leader provides leadership, technical guidance, and operational oversight of NRC's Community Feedback Mechanism (CFM) at country level. The role supervises the CFM Assistants and ensures coherent, consistent, and ethical management of feedback across the Country Office's CFM, upholding NRC's CFM commitments by ensuring accessible, safe, and effective feedback channels.
Responsibilities:
- Line management of directly reporting staff, including performance management, recruitment, induction, staff development and duty of care.
- Provide CFM support and training to Area Office colleagues, and contribute to induction of new staff.
- Support the design, institutionalization and continuous improvement of NRC's CFM strategy at country level.
- Ensure all feedback channels (helplines, hotlines, digital platforms, community boxes, helpdesks) are functional, accessible and trusted.
- Guarantee confidentiality and safe handling of all feedback, especially sensitive cases (SEAH, child safeguarding, fraud).
- Ensure integration of CFM data with MEAL, project cycle management and programme learning systems.
- Provide technical inputs for proposals and donor reporting; produce regular country-level CFM reports with trend analysis.
- Develop and update national CFM SOPs, tools and referral pathways.
- Oversee daily operations of the centralized CFM Center, including quality control of case logging, referrals and loop closure.
- Conduct regular field visits to displacement camps and project sites to monitor CFM implementation and engage with affected communities.
- Ensure awareness-raising campaigns are inclusive of women, men, children, persons with disabilities and other at-risk groups.
- Support partner harmonization of CFMs and organize induction and refresher trainings for NRC staff.
Qualifications:
- Minimum 4 years of relevant experience in accountability, safeguarding, protection, community engagement or MEAL.
- Bachelor's or Master's degree in a relevant field.
- Previous experience managing CFMs at national level.
- Strong knowledge of CEA, PSEA, child safeguarding and the Core Humanitarian Standard.
- Experience in emergency or post-conflict settings, including supporting IDPs and camp or remote management environments.
- Skilled in data analysis, mobile and online data collection, and handling sensitive community feedback in line with data protection principles.
- Proficiency in facilitating participatory discussions and capacity-building activities.
- Working knowledge of English; proficiency in Microsoft Office.
- Familiarity with the political and humanitarian context in Yemen is desirable.
Full time. Job category: Monitoring and Evaluation.
* Apply Before 19/10/2026, 16:59
HOW TO APPLY:
Apply online through the NRC careers portal before 19 October 2026.
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