Location: Lusaka, Zambia
Healthy Learners is an award-winning non-profit organisation working to improve the health and learning of children across Zambia and beyond. In partnership with the Government of Zambia, it brings healthcare directly into schools through 1,062 health rooms across 45 districts, reaching more than 1.4 million learners through Zambia's first integrated School Health Program.
The Head of Business Planning & Analytics is a strategic leadership role that will build the analytical, digital, and process-optimisation capability powering Healthy Learners' internal support functions. Reporting to the Senior Director, People, Culture & Administration, the role ensures Supply Chain, Administration, and other internal departments work smarter by optimising workflows, delivering sharper data insights, and deploying practical digital and AI-enabled tools. The role also anchors Supply Chain's planning and systems agenda, including demand planning, the Warehouse Management System (WMS) and future ERP build.
Key responsibilities:
- Cross-departmental process optimisation and digitisation (20%): partner with department heads to redesign manual workflows and build logic-driven planning tools.
- AI and digital enablement partnership (15%): identify opportunities for AI, automation and digital tools; scope and implement solutions with the Digital Health team, consultants and vendors; lead change management and adoption.
- Business intelligence, dashboards and insights (15%): design and maintain dashboards, define metrics, produce analysis for the Senior Director and Deputy CEO, and establish data governance standards.
- Supply Chain systems, planning and operational efficiency (35%): serve as business liaison for the WMS and ERP build, own master data standards, lead planning and analytics for transformation projects, and strengthen the demand planning framework and forecasting accuracy.
- Governance, stakeholder management and capability building (15%): build data, planning and digital capability across departments through training and strong relationships with department heads.
Requirements:
- Bachelor's degree in Business Administration, Operations, Business Analytics, Supply Chain Management, Information Systems, Economics, Industrial Engineering or a related field; Master's degree or professional certification (PMP, Lean Six Sigma, CPSM, APICS/CSCP) is an advantage.
- 7+ years of progressive experience in business process improvement, operations, analytics or digital transformation, including at Head or senior-management level.
- Experience partnering with technical teams, IT or external vendors to implement digital or AI-enabled solutions.
- Advanced Microsoft Excel and hands-on experience building dashboards in Power BI or Tableau.
- Experience with process mapping and redesign.
- Strong systems-thinking and stakeholder management skills, including with C-suite stakeholders.
- People leadership experience, with the ability to build, mentor and manage a team.
The organisation offers a competitive salary and benefits package, professional growth, and a supportive, collaborative culture.
HOW TO APPLY:
Apply via the Rippleworks careers page for Healthy Learners.
https://careers.rippleworks.org/companies/healthy-learners/jobs/95973055-head-of-business-planning-analytics