Job ID: 313945

Supporter Care Officer (Data)

Tearfund

Location: Teddington, United Kingdom

Apply by: 13 Sep 2026

Relevant Sectors

Administration, Management, Finance/Accounting, Procurement

Communications, Media, Knowledge Management, Editor

Fundraising, Business Development, Grants Writer

Supporter Care Officer (Data) / Data & Resources Officer. Salary: £19,921 per annum (FTE £33,202). Hours: Part-time, 21 hours per week. Contract: Fixed-Term (ending July 2027). Location: Hybrid (largely home-based, with regular working from the Teddington office).

Tearfund is looking for a Data & Resources Officer who is enthusiastic about serving those living in poverty by providing excellent customer service to our supporters. The team enables the transformative work of Tearfund around the world by serving Tearfund's UK based supporters. As part of our front-line team, you will provide a vital personal link, building strong relationships with those who champion our cause.

Your role will involve:
* Answering supporter queries via phone, email, and letter with professional excellence.
* Processing database additions, deletions, and amendments to maintain and increase data accuracy.
* Managing Toilet Twinning & Tearfund Resources orders, collaborating with an external fulfilment house to ensure timely deliveries.
* Thriving and maintaining high standards of speed and accuracy in a busy environment, recording information on our supporter database.

We are looking for a candidate who is:
* A flexible team player who learns quickly.
* Highly organised and able to juggle competing priorities.
* Committed to Tearfund's Christian beliefs.

Tearfund particularly welcomes applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in the UK workforce) as these groups are currently under-represented at Tearfund.

Closing date: 13 September 2026

HOW TO APPLY:
Apply online via the Tearfund vacancy page using the 'Apply Now' link. Closing date: 13 September 2026. Potential interview date: 21 September 2026. All applicants must be committed to Tearfund's Christian beliefs. The recruitment process will include specific checks related to safeguarding, and personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
https://jobs.tearfund.org/jobs/vacancy/supporter-care-officer-data-3303/3329/description/action/apply/