Organizational Context and Scope
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
Under the general supervision of the Director, Coordination Office for the Mediterranean and Chief of Mission in Italy and Malta, the coordination of the Senior Programme Associate (Migration) and the direct supervision of the Project Coordinator, the Programme Associate provides programme support to the implementation and monitoring of AVRR activities, with a specific focus on AVRR counselling processes, protection-related issues and quality assurance.
Responsibilities and Accountabilities
Core Functions and Responsibilities:
- Support the supervisor in the implementation, monitoring and follow-up of project activities in line with approved workplans, indicators and donor requirements, and contribute to the collection, verification and consolidation of programme data for internal monitoring and reporting purposes, including the drafting of narrative reports, presentations and operational tools;
- Support the organization and delivery of counselling training activities for AVRR staff , facilitate knowledge-sharing and exchange of practices among them, assist in addressing protection-related issues, contributing to the consistency and quality of counselling services in line with IOM standards, policies and project-specific SOPs and support the drafting and/or revision of counselling-related SOPs and operational guidance, if needed;
- Support, under the guidance of the Project Manager, the drafting and revision of a training manual on AVRR counselling and related operational tools, tailored to the Italian context and aimed at supporting the training and operational deployment of AVRR staff at territorial level.
- Support the Project Manager in the monitoring and follow-up of AVRR reintegration activities in coordination with relevant IOM Country Offices and partners, including the collection and review of reintegration-related information and contribution to the identification of challenges, good practices and success stories.
- Support coordination with internal units, partners and relevant stakeholders on AVRR and related implementation activities.
- Participate in meetings, workshops and technical discussions, including meetings with donors, as needed, and provide support on counselling and programme implementation matters.
- Perform such other duties as may be assigned.
Required Qualifications and Experience
EDUCATION
- Bachelor’s Degree in Political Sciences, International Relations, Development Studies, Law, Social Sciences, including Languages, Social Work and Intercultural Studies or a related field from an accredited academic institution with three years of relevant professional experience, or
- High school diploma with five years of relevant professional experience.
EXPERIENCE
- Experience in migration protection field, counselling or related fields, preferably within international organizations or complex project environments;
- Ability to work with minimal supervision while operating within established guidelines;
- Demonstrated experience in supporting programme implementation, monitoring and reporting;
- Proven working experience in dealing with the Italian institutions at central and local level, civic society, and diaspora groups.
SKILLS
- Knowledge of protection frameworks in the field of migration, counselling methodologies and ethical standards;
- Experience in working with partners and stakeholders, including donor-funded project environments;
- Strong organizational, drafting and analytical skills;
- Personal commitment, efficiency and drive for results;
- Intercultural competences;
- Demonstrated proficiency with Microsoft Office applications, including Word, Excel, Access and PowerPoint as well as Outlook is required;
- Excellent interpersonal and communication skills.
Languages
IOM’s official languages are English, French, and Spanish.
REQUIRED
For this position, fluency in Italian and English is required (oral and written).
DESIRABLE
Another foreign language is considered an asset
Competencies
The incumbent is expected to demonstrate the following values and competencies:
VALUES - All IOM staff members must abide by and demonstrate these five values:
Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
CORE COMPETENCIES - Behavioural indicators – Level 1
Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.