Application Support Engineer (m/f/x) – Brussels – MSF Belgium
Application Support Engineer (m/f/x) – Brussels – MSF Belgium
CONTEXT
MSF Operational Center Brussels supports more than 150 projects around the world with over 6000 operational people requiring ICT technology and data as support for their daily work. Our ICT systems are vital in ensuring smooth operations and transparency in our work.
MSF's OCB projects worldwide require a robust ICT ecosystem to operate effectively and efficiently.
Driven by MSF operational contexts, the ICT Unit implements and supports a field-inspired and user-centred ICT Strategy that aims to drive MSF towards digitally enabled humanitarian operations.
As Application Support Engineer, you will provide application technical support (2nd and 3rd line of support) and to oversee the installation and maintenance of designated applications for both HQ and field. This includes giving the necessary training and documentation to users as well as designing and implementing solutions that will enhance the quality of the support in coordination with the different teams of ICT Unit.
The primary focus of this role is the support of Unifield, an Information System that integrates finance and supply processes, and is shared by all coordination teams and projects across the movement (in-house developed system based on OpenERP).
In addition to this main focus, the scope might be extended to include support for other applications, if need be.
MAIN RESPONSIBILITIES
* Serve as the primary point of contact for the support of designated applications
* Support the design, development and testing of new features in designated applications
* Resolve bugs in existing systems and, when relevant, develop proposals for system replacement or enhancement
* Contribute to the preparation and maintenance of documentation and training materials
* Manage the full application lifecycle: deployment, maintenance, upgrades, decommissioning
* Act as the point of contact with application providers for strategic collaboration and product evolution
* Collaborate with domain experts and user representatives to gain a deep understanding of user needs and the role of applications within the MSF application landscape
REQUIREMENTS
Education & Experience
* Degree in Computer Science, Information Systems Management, or equivalent relevant work experience
* Minimum 3 years' experience in software development or application support is mandatory
* Experience with MSF or other similar organizations or NGOs is a strong asset
Technical Knowledge
* Solid knowledge of Application management lifecycle
* Solid knowledge of Microsoft Endpoint Manager
* Strong knowledge of troubleshooting and administration of Microsoft operating systems, Windows 10 mandatory
* Good knowledge of network protocols, QoS optimization and performance monitoring, troubleshooting and monitoring tools
* Experience in scripting languages (PowerShell, Linux bash, PHP)
* Experience in Windows workstations app packaging (standard/custom setup EXEs, MSI/MST…)
* Working knowledge of Linux environment
* Working knowledge of database design, development and good SQL-based programming language skills (PostgreSQL)
* Working knowledge of object-oriented programming (Python)
* Working knowledge with Infrastructure as Code and Docker is an asset
Competencies
* Autonomous, self-organized, pragmatic, flexible, and a team player
* Good communication skills
* Good analytical and problem-solving skills
* Cross-cultural awareness
Languages
* Proficiency in English & French, both written & spoken is mandatory
For complete job description and to apply, visit:
https://www.msf-azg.be/en/job/application-support-engineer-0
HOW TO APPLY:
* Submit your application via the 'Apply here' button
* You will be directed to the online application form for this position
* It should take 5-10 minutes to complete. Thank you in advance for having your CV and motivation letter ready to upload (in pdf format)
Only shortlisted candidates will be contacted.
For more information on how to prepare your application, visit: https://www.msf-azg.be/en/job/prepare-your-application
By submitting your application, you consent to MSF using your personal data. For more information, consult our privacy notice to job applicants: https://www.msf-azg.be/en/msf-belgium-privacy-notice-to-job-applicants
I am committed to the values of the MSF charter: https://www.msf-azg.be/en/msf-charter-and-principles