Islamic Relief Worldwide (IRW) is a faith-based humanitarian and development organisation working to save and transform the lives of some of the world's most vulnerable people. Established in 1984 and operating in over 45 countries, it responds to emergencies, tackles poverty, empowers communities, and advocates for lasting change.
Islamic Relief UK (IRUK) is seeking a Supporter Relations Assistant for its Waterloo, London office. This is a full-time maternity cover contract of up to 52 weeks. Salary: £23,093 plus £4,000 London Weighting.
About the role: You will be one of the first points of contact for supporters, providing service across phone, email, post and digital enquiry channels. You will process donations, maintain accurate supporter records, manage enquiries, and support the day-to-day operation of the Supporter Relations Unit. Working with fundraising systems and databases, you will help ensure supporter information is accurate, up to date and handled securely in line with GDPR. The role also supports busy fundraising campaigns such as Ramadan, Qurbani and emergency appeals, including coordinating temporary staff and volunteers and assisting with call centre activities.
The successful candidate will have:
- Experience in a customer service, supporter care, administration or data processing role.
- Experience using databases and maintaining accurate records.
- Strong customer service skills, with professional and empathetic communication.
- Excellent administrative and organisational abilities with strong attention to detail.
- Fast and accurate data entry skills.
- Good numeracy and confidence handling financial information.
- Ability to manage multiple priorities and work to deadlines.
- Strong written and verbal communication skills.
- Knowledge of data protection principles and GDPR.
- Ability to work independently and as part of a team.
- Empathy with and commitment to the mission, vision and values of Islamic Relief.
Desirable: experience in the charity or fundraising sector; experience with CRM databases such as Raiser's Edge; experience supporting volunteers or temporary staff; understanding of fundraising and donor care processes.
Benefits include personal learning and development, annual and additional leave, a service-related pension scheme, enhanced family leave and pay, a healthcare cash plan, employee assistance support, occupational sick pay, Cycle to Work scheme, and on-site car parking.
HOW TO APPLY:
Submit your application via the Islamic Relief online recruitment portal (the application link on the vacancy page). The full Job Description is available through the documents tab.
https://islamic-relief.current-vacancies.com/Jobs/Advert/4346965?cid=1858&t=Supporter-Relations-Assistant--maternity-cover-