This is a REMOTE position and will require travel to CURE's hospitals.
POSITION OVERVIEW: The Director of Knowledge Management is responsible for helping CURE International scale consistent, high-quality operations across its global network by ensuring that organizational knowledge, best practices, and proven ways of working are captured, standardized, and accessible. The Director leads the development, governance, and continuous improvement of the CURE Way, CURE International's operating manual, which establishes standardized operating procedures and best practices across clinical care, hospital operations, people operations, administration, and spiritual ministry. Working closely with hospital leaders, network functional leaders, and technology teams, the Director helps identify, document, and disseminate best practices that strengthen performance across the organization. The Director also leads the development and ongoing refinement of the New Hospital Launch Playbook, providing a structured framework that enables new hospitals to achieve operational readiness.
KEY RESPONSIBILITIES:
- Lead the development, governance, and continuous improvement of the CURE Way; own its roadmap, priorities, timeline, and execution strategy.
- Facilitate a structured process for identifying best practices with network functional leaders and hospital leaders, documenting approved standards, coordinating stakeholder review, and supporting implementation.
- Define and maintain the knowledge governance model, including content ownership, approval authority, and review cycles.
- Apply editorial and quality review to all CURE Way content, ensuring accuracy, consistent voice and format, and validation by content owners before publication.
- Establish and maintain documentation frameworks, templates, and governance processes across all CURE Way domains.
- Develop training, communication, and change management strategies supporting adoption across the network.
- Lead the selection, implementation, and ongoing governance of CURE's knowledge management platform in partnership with the Chief Technology Officer; monitor platform utilization and adoption trends.
- Partner with People Operations to embed the CURE Way into onboarding, leadership development, and performance management.
- Develop systems that capture lessons learned and preserve institutional knowledge; support future hospital launches and major growth initiatives.
REQUIRED QUALIFICATIONS:
- Bachelor's degree required; Master's degree in Knowledge Management, Organizational Development, Health Administration, Business Administration, or a related field preferred.
- Minimum of seven years of progressive leadership experience in knowledge management, organizational effectiveness, program management, operational excellence, policy development, or a related field.
- Demonstrated experience developing and managing complex operational documentation, policies, procedures, playbooks, operating manuals, or enterprise standards.
- Proven ability to lead cross-functional initiatives involving multiple stakeholders, competing priorities, and organizational change.
- Exceptional written communication skills.
- Christian maturity demonstrated through a personal relationship with Jesus Christ and alignment with CURE International's Statement of Faith.
PREFERRED QUALIFICATIONS: Experience in healthcare, hospital operations, international NGOs, or multi-site organizations; experience implementing or managing knowledge management, policy management, document control, or learning management platforms; formal training or certification in change management, organizational development, project management, or process improvement; experience working across multiple countries and cultures in a mission-driven organization; French language proficiency preferred.
Closing date: 2026-10-13
HOW TO APPLY:
Apply online via the CURE International application form at http://cure.applytojob.com/apply/VatiXVglnR. Applicants must submit a resume and cover letter, and confirm agreement with the declarations of CURE's Statement of Faith.