Job ID: 306100

ICT Support Assistant

Pacific Community (SPC)

Location: Suva, Fiji

Apply by: 09 Jun 2026

Relevant Sectors

Infrastructure, Technology, Engineering, Science

The Pacific Community (SPC) is the principal scientific and technical organisation in the Pacific region, supporting development since 1947. We are an international development organisation owned and governed by our 27 country and territory members. In pursuit of sustainable development to benefit Pacific people, our organisation works across more than 25 sectors. We are known for our knowledge and innovation in such areas as fisheries science, public health surveillance, geoscience, and conservation of plant genetic resources for food and agriculture.

The Operations and Integration (O&I) collective delivers essential enabling services that support the organisation's scientific and technical portfolio. Our key functions include corporate services, programme support, partnerships, resource mobilisation, and strategic engagement. These services are coordinated through our regional and satellite offices across the Pacific and Europe. Additionally, the O&I collective leads a dedicated workstream focused on organisational change and transformation to drive continuous improvement and adaptability.

The role - ICT Support Assistant will assist the ICT Team in service delivery.

The key responsibilities of the role include:

ICT Support
* Handle incoming queries and requests from end users in person or over the phone.
* Organise work as per ticket received via the helpdesk. This may include organising equipment setup, replacement, etc.
* Maintain effective communication with users.
* Maintain detailed records of user issues and provide a weekly report to their supervisor.
* Provide level 1 support for helpdesk issues as directed by ICT Technicians.

Computer System Troubleshooting and Maintenance
* Provide basic troubleshooting services to SPC staff desktops, laptops and devices.
* Install/setup new desktops and laptops.
* Escalate complex issues to Level 2 and Level 3 Support Technicians.
* Follow up regularly on escalated tickets to update the customers.
* Liaise with vendor on warranty items.

ICT Infrastructure Support
* Provide maintenance and support for other network devices as required.
* Report any issues and make sure it is escalated to the correct team.

Conference Support
* Assist with any audio-visual support required (for in person and/or hybrid meetings).
* Assist with ICT support for conferences/meetings.

Remote Site Support
* Support end users at remote sites.

Key selection criteria

Qualifications
* Diploma in a relevant field such as Information Technology, Information Systems or Computer Science or equivalent body of knowledge and experience.

Technical expertise
* At least 2-3 years of relevant IT work experience.
* Knowledge of Microsoft and Mac based systems.
* Ability to work as part of a team.

Language skills
* Excellent English communication skills (oral and written).

Interpersonal skills and cultural awareness
* Ability to work in a multicultural, inclusive and equitable environment.

For complete job description and to apply, visit:
https://careers.spc.int/job/ict-support-assistant-information-communication-technology-suva-fiji-tt000201/a5946a5d-558e-11f1-a4f6-024201c20d84