These roles are critical for driving engagement, compliance, and learning outcomes at scale, making the ICT & E-Learning Assistant a mission critical position within organizations.
* Provide technical support to end-users.
* Install, maintain and upgrade hardware and software.
* Help troubleshoot system errors and issues.
* Create and maintain documentation for IT systems.
* Monitor system performance and report any issues.
* Assist in managing network and server systems.
* Maintain inventory of IT equipment and software licenses.
* Conduct regular backups and disaster recovery planning.
* Collaborate with other IT team members and vendors to resolve issues.
* Publish, update, and QA course modules, quizzes, and resources in the LMS (Canvas/Moodle/Blackboard/Docebo) with proper metadata, due dates, and grading settings.
* Coordinate live and asynchronous learning logistics (Zoom/Teams links, recordings, transcripts, captions) and ensure materials meet accessibility standards (WCAG/Section 508).
* Validate SCORM/xAPI packages from authoring tools (Articulate 360, Rise, Storyline, Captivate); troubleshoot player issues and tracking with the LRS as needed.
* Monitor forums, inboxes, and ticket queues; surface academic or technical issues to instructors and IT with clear documentation and follow-through.
* Track learner progress, attendance, and assessment integrity using LMS analytics; flag at-risk learners and route early alerts per escalation playbooks.
* Maintain version control, change logs, and content audits; ensure links, files, and proctoring settings are accurate before each release cycle.
* Manage ticket triage in service tools (Zendesk, HubSpot, Jira); meet response and resolution SLAs while maintaining accurate case notes.
* Generate weekly reports (enrollment, engagement, completion, CSAT) via native LMS reports or BI tools (Power BI, Tableau); provide insights that inform cohort operations.
Qualifications
Required Skills and Qualifications
3+ years supporting e-learning or academic operations within an LMS environment (Canvas, Moodle, Blackboard, Docebo, or similar)
Diploma in Information Technology
Hands-on proficiency with LMS administration, basic SIS/CRM workflows (Workday, Banner, Salesforce), and productivity suites (Google Workspace/Microsoft 365).
Working knowledge of SCORM/xAPI packaging, quiz banks, gradebook configuration, and basic HTML/CSS for content fixes.
Ability to interpret LMS analytics to prioritize outreach, ticket routing, and scheduling adjustments.
Clear written communication and structured documentation; capable of producing SOPs, checklists, and step-by-step guides.
Understanding of FERPA, data privacy, and accessibility practices relevant to digital learning.
Preferred Qualifications
Degree in Computer Science desired
Certification or coursework in instructional technology, e-learning design, or LMS administration.
Experience in troubleshooting, repair, and maintenance of ICT systems
Background supporting large cohorts in higher-ed, bootcamps, or corporate L&D with defined completion and satisfaction targets.
Certifications from Microsoft +, Cisco, Cyber Security, Google, AWS, ITIL, and CompTIA is an added Advantage
Additional Information
CRITICAL COMPETENCIES
Digital Dexterity.
Communication skills
Flexibility
Teamwork
Problem solving
PERSONAL ATTRIBUTES
High integrity and ethical conduct
Confidential
Self driven and reliable
Excellent interpersonal skills
Accountable for results
For complete job description and to apply, visit:
https://jobs.smartrecruiters.com/AmrefHealthAfrica4/744000127189771-ict-e-learning-assistant
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