Operations Officer (2419)
ABOUT THE FRED HOLLOWS FOUNDATION
The Fred Hollows Foundation is an international development organisation working to prevent blindness and restore sight. We continue to carry on the legacy of Professor Fred Hollows, who believed every person had the right to quality eye care, no matter where they live. The Foundation is known around the world as an organisation that works with purpose and determination. With a reputation for excellence, we are well known for making change happen.
The Foundation has grown to work in more than 25+ countries throughout Africa, South Asia, Southeast Asia, the Middle East and the Pacific, as well as Australia. The Foundation has restored sight to more than 3 million people worldwide. We have an ambitious five-year strategic plan that aims to take us even closer to realising our vision of a world in which no person is needlessly blind, or vision impaired and Indigenous Australians exercise their right to sight and good health.
THE OPPORTUNITY
The Operations Officer is responsible for delivering efficient, compliant, and high-quality operational and administrative support across office and field activities. The role ensures smooth day-to-day operations, supports program delivery, strengthens compliance with organizational and donor requirements, and contributes to a well-functioning, safe, and responsive working environment.
This role requires strong coordination, attention to detail, and the ability to manage multiple priorities while maintaining high standards of accuracy and professionalism.
KEY RESPONSIBILITIES
1.Office & Administrative Management
* Manage front-office functions, including handling incoming calls, correspondence, and visitor coordination in a professional manner
* Maintain organized filing systems ensuring accessibility, confidentiality, and compliance
* Develop and continuously improve administrative systems, processes, and tools for operational efficiency
* Ensure office supplies, equipment, and utilities are adequately managed and maintained
2. Program & Field Operations Support
* Provide operational and logistical support to program and project activities
* Coordinate travel arrangements in line with organizational policies
* Support team to ensure operations comply with internal policies, donor requirements, and government regulations
* Liaise with relevant authorities and stakeholders to facilitate safe and compliant field operations
3. Procurement & Asset Management
* Manage procurement processes including sourcing, quotations, vendor selection, and documentation
* Ensure procurement complies with internal policies and donor requirements
* Maintain asset registers and oversee proper use, tracking, and maintenance of equipment and supplies
* Ensure supplier documentation and due diligence requirements are up to date
4. Finance & Payment Support
* Prepare payment requests with complete and accurate supporting documentation
* Ensure timely processing of operational payments and cost efficiency
* Support Finance & Operations Coordinator in expense tracking, reconciliation, and reporting
5. Events, Trainings & Workshops
* Plan and coordinate logistics for trainings, workshops, and events (including high-level/national events)
* Manage venue booking, participant coordination, materials preparation, and on-site support
* Ensure events are delivered efficiently, professionally, and within budget
6. Compliance, Risk & Reporting
* Support compliance with organizational policies, donor requirements, and legal regulations
* Maintain and update operational risk registers, and ensure timely, accurate reporting, documentation, and escalation of incidents and security-related matters in compliance with organizational policies and procedures.
* Assist in preparing operational reports, presentations, and documentation as required
* Ensure documentation is audit-ready and well-organized
7. Staff Welfare & Administration
* Administer staff insurance (health, personal accident, and other coverage)
* Support staff safety, security coordination, and well-being initiatives
* Ensure workplace health and safety standards are upheld
8. General Support
* Provide administrative and operational support across teams as required
* Undertake additional tasks assigned by the line manager in line with role scope
WHAT YOU'LL NEED TO SUCCEED
Essential requirements:
* Proven experience in office administration, operations, or program support
* Demonstrated ability to establish and manage administrative systems and processes
* Experience organizing trainings, workshops, or events (including large-scale events)
* Experience coordinating with government or external stakeholders
* Strong organizational and multitasking skills, with the ability to manage competing priorities effectively
* High level of attention to detail and accuracy in all tasks
* Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
* Strong written and verbal communication skills in English
* Fluency in Burmese (written, typing, and verbal communication)
* Good knowledge of office systems, administrative procedures, and standard office equipment
* Demonstrated ability to effectively use and manage IT systems, including computers, office equipment, databases, and digital platforms to support efficient operations
Desirable experience:
* Experience in INGO/NGO or not-for-profit sector
* Minimum 2 years of relevant experience in operations or administration
* Experience supporting field-based programs
* Willingness and flexibility to travel
For complete job description and to apply, visit:
https://career10.successfactors.com/sfcareer/jobreqcareer?jobId=2419&company=thefredhol
HOW TO APPLY:
Please apply directly via this link.
Your application should include a CV and, preferably, a cover letter that outlines your interest in the role and addresses the key criteria listed in the "Key Responsibilities", and "What you need to succeed" sections of the advertisement.
Applications Close: 18 May 2026
To find out more about our benefits click here (https://www.hollows.org/au/careers)
All active roles are advertised directly on our website here (http://www.hollows.org/au/careers/current-vacancies).