Officer (IT Service Desk and Systems Support), Information and Communication Technology Department (DIT)
Ref.No: 148
Division/Department: Information and Communication Technology Department (DIT)
Position Type: Professional
Job Posted: 15-Apr-2026
Closing Date: 14-May-2026, 17:30 (Greece Time)
Post Location: Thessaloniki, Greece
Appointment Type: Three-year fixed-term appointment (internal candidates holding open-ended appointments will retain their status if they apply)
Position Purpose
The purpose of this position is to ensure the reliable and efficient delivery of IT services across the organization. Core responsibilities include supporting all IT Service Desk functions, administering IT systems and networks, and maintaining the end user computing environment at all Bank locations. The role also encompasses coordinating and supporting conference room technologies, as well as deploying computer systems, telephony solutions, and mobile devices.
Key Functions and Responsibilities
The position reporting to Director, DIT, will be responsible for the following:
Deliver high quality IT services and Service Desk support
Provide comprehensive IT support to all Bank users by operating the IT Service Desk, ensuring timely resolution of incidents and requests, maintaining service quality, and contributing to continuous improvement initiatives.
Support the end user computing environment
Install, configure, secure, and maintain all end-user computing devices and standard Bank software to ensure reliable, efficient, and secure operation for all staff.
Support systems, cloud, and network administration activities
Assist the Senior Officer (Systems and Cloud Administrator) and the Senior Officer (Systems and Network Engineer) in managing user accounts, administering systems and cloud services, and supporting network operations and related infrastructure.
Manage IT assets and inventory across Headquarters (HQ) and the Disaster Recovery Site (DRS)
Register, track, and maintain accurate inventory records for all IT hardware and software assets in HQ and the DRS, ensuring proper lifecycle management and compliance with internal controls.
Ensure reliable operation of meeting and conference room technologies
Oversee the setup, operation, and maintenance of audiovisual and conferencing systems to support seamless meetings, events, and presentations.
Deliver user training and promote effective use of Bank applications
Create, develop, and deliver user training on standard Bank applications, as well as provide ongoing guidance to enhance user proficiency and adoption of best practices.
Core Competencies:
- Professionalism: maintains a level of expertise and professional knowledge commensurate with the respective position and job description,
- Results orientation: demonstrates ability for achieving results against an internal or external standard of excellence.
- Communication and interaction with impact: transfers efficiently and effectively information and messages, wields effective tactics for persuasion.
- Client/stakeholder orientation: ensures appropriate service of high standard to internal and/or external customers and develops constructive and sustainable business/ customer relationships.
- Teamwork: effectively cooperates with others aiming at the achievement of team objectives.
- Cultural sensitivity/diversity: supports and promotes an environment that holds opportunities for all, regardless of race, gender, culture and age.
- Integrity: maintains standards of objectivity, independence and discretion. Behaves ethically and in consistency with institutional core values.
- Accountability: exhibits a strong sense of responsibility for one’s work and resulting consequences.
- Innovation and change: is open to and applies novel ideas and thinking to improve processes, methods, systems or services. Accepts and adapts to changes.
- Critical thinking: clarifies goals, examines assumptions, evaluates evidence, accomplishes actions, and assesses conclusions.
Required Qualifications
Education
Bachelor’s (first university) degree in computer science, information technology, electronics or a related engineering field; or a bachelor’s degree in another field combined with a master’s or PhD in one of these areas.
Experience
- At least 5 years of experience in a similar position supporting a company’s IT operating functions.
- Solid understanding of networking principles including TCP/IP protocol and segmentation.
- Experience providing IT support to end users’ communities using help desk tools and ticketing systems.
- Hands-on experience configuring and installing PCs, laptops, printers and scanners in a network-based environment.
- Experience with network cabling installation and troubleshooting.
- Experience supporting meeting and conference rooms technologies.
Technical Knowledge
- Good Knowledge of Microsoft operating systems for both servers and desktops.
- Basic understanding of networking principles.
- Good Knowledge of hardware: desktop, laptops, printers, scanners, and mobile devices (iPads, iPhones, Android, etc.), and hands-on troubleshooting and configuration.
- Knowledge of backup software.
- Knowledge of Virtualization software (VMware or Microsoft hypervisor).
- Basic understanding of Audio / Visual controls and equipment.
Skills
Language Skills: Excellent command of English.
Computer Skills:
- Excellent working knowledge of M365 package apps.
- Experience with Microsoft Server 2016 and above and Windows 10/11 operating systems.
- Proficient with Microsoft Active Directory management.
- Networking experience with Microsoft DNS and DHCP.
- Basic skills with Microsoft Exchange 2019/2012 and Microsoft SQL database server.
Desirable Qualifications
Experience
- Experience with AI tools and AI Service Desk applications.
- Microsoft Azure, Entra ID, Microsoft Security for end points, Microsoft MFA and policies setup.
Technical Knowledge
- Certification of Microsoft Windows Servers Administrator 2012 or above, and/or Windows 10 certification.
- Microsoft Networking certification.
- Microsoft SQL database administration.
- ITIL v4.0 certification.
Skills
- SCCM, Intune.
- Competent with IT ServiceDesk software (ITIL based is a plus)
Minimum Qualification Requirements
For a candidate to participate in the competitive selection for this position, s/he must meet at least the following minimum requirements:
Education: Bachelor’s (first university) degree in computer science, information technology, electronics or a related engineering field; or a bachelor’s degree in another field combined with a master’s or PhD in one of these areas.
Experience: At least 5 years of experience in a similar position supporting a company’s IT operating functions.
Application Procedure
In order for your application for the above vacancy to be considered valid, please:
- Provide an answer to EACH question (box). Please note that if no answer is provided to any of the questions (relevant box is left empty), the application will be disqualified.
- If a question is not applicable to you, please insert “N/A” in the relevant box.
- No additional documents (such as CVs) will be considered.
Kindly include only the Reference Number of the vacancy you are applying for, along with your full name, in the subject line of your email.
Example: 148 John Smith
You will receive an automatic response that your application has been successfully received.
The closing date for applications is Monday, 14 May 2026 at 17:30 pm (Greece Time).
Only candidates selected for an interview will be contacted.