Position Description
UNICC is committed to achieving diversity and inclusion within its workforce, providing an environment that reflects the values enshrined in the Charter of the United Nations and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. UNICC is dedicated to the SDGs, making SDG-5 (Gender Equality) and SDG-10 (Reduce Inequalities) the organization goals.
https://www.un.org/sustainabledevelopment/sustainable-development-goals/
The objective of the Centre is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.
Background information:
The Microsoft Technologies Support Consultant assists with maintaining, installing, configuring, repairing, and removing hardware and software, as well as resolving incidents reported to the Court Help Desk. They provide first-level support for end-user systems and software, including desktops, laptops, mobile devices, and ensuring issues are logged and addressed promptly.
Main duties and responsibilities:
The incumbent will work under the management and supervision of the Operations Bridge Manager (OPC), and will perform the following duties and deliverables within the projects assigned:
• Act as the primary contact for tracking, resolving, and logging all IT incidents and service requests, managing them until completion
• Troubleshoot and resolve incidents, handling hardware/software installations, updates, and removals based on standards
• Deploy, test, and maintain desktops, laptops, mobile devices, and other peripherals, enhancing installation procedures and documentation
• Address hardware and software performance issues, seeking assistance from experts when needed, and document results
• Maintain IT equipment in meeting rooms, support LAN/wireless issues, and participate in hardware/software projects
• Provide technical support in person, and in both official languages of the Court
• The incumbent of this position is expected to recurrently work at UNICC’s clients’ premises in The Hague, The Netherlands
• The consultant is expected to engage with UNICC’s client on a part-time basis (estimated 20h per week)
Recruitment Profile
Experience and Skills required:
Essential:
• One (1) or more years of experience in the IT support area
• Experience in providing Microsoft support services to end users following best practice such as ITIL
• Experience in hardware testing on terminals such as computers, tablets and mobile devices
Desirable:
• Strong knowledge of Information Security
Education:
Essential:
Completion of secondary school
Desirable:
Post-secondary training/diploma in Computer Science
Languages:
• English: Expert knowledge is required
• French: Intermediate knowledge is required
UNICC Global Competencies:
• Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
• Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.
• Respecting and promoting individual and cultural differences: Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensures that all can contribute.
• Knowing and managing yourself: Manages ambiguity and pressure in a self-reflective way. Uses criticism as a development opportunity. Seeks opportunities for continuous learning and professional growth.
• Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.
• Moving forward in a changing environment: Is open to and proposes new approaches and ideas. Adapts and responds positively to change.
• Please find below a link to the UNICC Privacy Notice for Applicants.
Other Information
Compensation:
Fee will be based either on the National Officer salary scales or the Individual Consultancy band levels (for Headquarters)
National Officer Salary Scale
For headquarters, Individual Consultancy band levels will be used
Closing date for applications:
Applications will be accepted until midnight (Geneva Time) on the 1 May 2026.
Apply : https://www.unicc.org/working-with-icc/microsoft-technologies-support-consultant/