Biju Francis

Project Management , Infrastructure Industry

Bangalore, India

Expertise in Operating and Managing Projects in rural or urban areas with specialization in Strategic Planning, Execution, Coordination, Budgeting and Cost effectiveness, Resource Optimization (Manpower and Material) currently in Bangladesh seeks full time or short term assignments willing to relocate immediately.

Contact Biju Francis
Area of Expertise:
  • Administration, Management, Finance/Accounting, Procurement
Professional Experience:

I have accumulated over 26 years of professional experience, with a specialization in Operations and Management (O&M), Administration, Budgeting, and related fields, particularly in large-scale road infrastructure projects. My career spans leadership roles in prominent organizations, showcasing my ability to deliver strategic, operational, and technical excellence in challenging environments. My expertise includes strategic planning, operational efficiency, team leadership, stakeholder management, and technology integration, enabling him to drive the success of diverse, high-impact projects.
As Head of Operation & Maintenance at Dhaka Elevated Expressway, Bangladesh’s first elevated expressway, I demonstrated my capabilities in overseeing day-to-day operations, ensuring seamless toll collection, traffic management, and infrastructure maintenance. I successfully implemented advanced technologies, optimized processes, and developed long-term strategies to enhance customer satisfaction and operational efficiency. My focus on emergency response planning, compliance with safety standards, and stakeholder engagement contributed significantly to the project's success.
At Highway Concessions One Private Limited (HC1), I served as Assistant General Manager, where I planned, coordinated, and monitored operational, financial, and maintenance activities. I implemented best practices to improve cost efficiency and quality standards, driving additional revenue generation and successfully deploying a Hybrid Toll System to increase electronic toll collection (ETC) traffic. My proactive approach to risk management and team mentorship enhanced overall project outcomes and ensured alignment with organizational goals.
During my tenure at Larsen & Toubro Infrastructure Development Projects Ltd. (L&TIDPL), as a Project Manager, I played a pivotal role in managing large-scale infrastructure projects. I focused on developing and implementing best practices, optimizing cost and quality controls, and ensuring safety standards for road users. My leadership earned the Best SPV Award, highlighting my dedication to operational excellence. My ability to foster teamwork and ensure timely project completion has been a hallmark of my professional journey.
At GMR Group, as Manager of Toll Operations, I was instrumental in planning, developing, and executing Standard Operating Procedures (SOPs) and operational manuals for major toll projects. These included the Ambala-Chandigarh Highway, Farookhnagar-Jadcherla Highway, and Tindivanam-Ulundurpet Highway. I optimized toll revenue through strategic planning and process improvements, while ensuring compliance with NHAI standards. My focus on user satisfaction, employee performance evaluation, and resource optimization reflected my comprehensive approach to project management.
My expertise extends beyond operations into administration and human resource management, as demonstrated during my tenure at Elcicon Associates (I) Pvt Ltd as Head of HR & Admin. I streamlined payroll systems, fulfilled statutory requirements, and managed cost-effective procurement, demonstrating my strong administrative acumen. Similarly, at LIS Charitable Trust, I efficiently managed regional operations, leading a team of 58 employees while handling budgeting, planning, and administrative responsibilities.
In my earlier roles at Intertoll Group Five, First Flight Courier Ltd., and Elbee Services, I gained valuable experience in toll plaza management, customer service, and logistics. At Intertoll, I managed toll plaza operations on NH-2, NH-8, and NH-24, receiving specialized training in automated toll systems from GEA-France. I improved operational performance, handled highway user complaints, and ensured adherence to quality and regulatory standards.

Education:

I have my Bachelors degree (BCom) from University of Allahabad in the year 1990. I enrolled for this course in 1987 and my main subject was Commerce, Accountancy

Affiliations and Achievements:

I am a seasoned professional with over 26 years of diverse experience, including 22 years in Operations and Management (O&M), Administration, Budgeting, and related domains, particularly in road infrastructure projects. My expertise lies in strategic planning, operational efficiency, team leadership, and integrating advanced technologies to streamline processes. Throughout my career, I have been affiliated with prominent organizations such as Dhaka Elevated Expressway, Highway Concessions One Private Limited (HC1), Larsen & Toubro Infrastructure Development Projects Ltd. (L&TIDPL), GMR Group, Elcicon Associates (I) Pvt Ltd, LIS Charitable Trust, Intertoll Group Five, First Flight Courier Ltd., and Elbee Services. At Dhaka Elevated Expressway, I oversaw operations and maintenance of Bangladesh's first elevated expressway, demonstrating My ability to lead large-scale projects in a multicultural environment. With HC1, I managed multiple road assets, focusing on profitability and operational standards. My tenure at L&TIDPL was marked by excellence in cost control, quality assurance, and safety measures, earning the Best SPV award. At GMR Group, I developed SOPs and optimized toll revenue systems for three major highway projects and consistently enhanced operational efficiency, such as implementing hybrid toll systems to increase electronic toll collection traffic. My financial acumen is evident in my budgeting, cost control, and revenue optimization strategies, contributing to sustained growth and efficiency.
I have demonstrated strong capabilities in safety compliance, risk management, and stakeholder engagement, fostering positive relationships with regulatory bodies and local communities. Recognized for my leadership, I have mentored teams, conducted training programs, and implemented performance evaluation systems to nurture talent. My achievements include increasing delivery efficiency and clearing significant outstanding revenue at First Flight Courier Ltd., as well as standardizing processes and enhancing operational performance across roles. With technical expertise in tolling technologies and comprehensive asset management, I have consistently maximized the lifespan of infrastructure assets. A forward-thinking leader, I continues to drive growth, operational excellence, and stakeholder value in every endeavor.

Available for:

  • Job opportunities

Years of Experience:

More than 20 years

Highest Qualification:

Bachelors

Languages:

English, Hindi and Malayalam

Nationality:

India