Professional Experience:
Rising Ground Inc., New York
Director of Quality Management for Housing and Community Based Program, Performance Evaluation and Management Department 05/01/2023 – 7/3/2024
• Lead the Quality Management process for the Housing & Community Services Programs to ensure programs meet the goals and outcomes.
• Lead development and implementation of instruments used to track program performance.
• Oversee internal audit and Collaborative Quality Improvement process to ensure programs met compliance standards.
• Serve as liaison with DYCD, OCFS, and other oversight agencies.
• Supervise Quality Management Analysts.
Sheltering Arms Children and Family Services, New York
Quality Improvement Manager 03/2019 – 04/30/2023
• Responsible for developing, implementing, and providing oversight for agency-wide continuous quality improvement program to ensure high quality and client satisfaction across all programs.
• Collaborate with program leadership to develop program performance measures.
• Develop strategies for program evaluation and outcome measurement.
• Use data and tracking systems to assess, monitor, and report program performance and determine ongoing improvement needs.
• Produce monthly, quarterly, annual. and “as requested” reports and trend analysis for internal and external performance monitoring.
• Supervise QI Coordinators.
Friends in Village Development Bangladesh, Dhaka, Bangladesh
Program Manager, Policy Planning and Research 01/2006 - 06/2016
• Lead project evaluations to improve the organization's ability to achieve organizational mission using various qualitative and quantitative techniques.
• Coordinate planning, design, and implementation of evaluative activities to identify gaps and best practices.
• Create and deliver presentations of findings for internal and external stakeholders.
• Lead data collection, and management activities including development of data collection tools, sampling design, questionnaire development, quality control, data analysis, and report processing for continuous improvement of the services.
• Designed courses and conducted training for more than 100 staff members on data management, monitoring and evaluation, participatory rural appraisal, and gender equity.
• Provide technical leadership to 15 Policy, Planning, and Research team members.